Offer summary
Qualifications:
1-2+ years of product support experience, Intermediate knowledge of Microsoft suite, Familiarity with Excel reporting/querying, Preferred knowledge of Azure devOps, Jira, ServiceNow, Salesforce, Certification as a product admin preferred.
Key responsabilities:
- Resolve user-facing support cases across products
- Manage backend hand-offs and ensure consistent messaging
- Document case resolutions for consistent user experience
- Provide input into training materials and user guides
- Execute UAT testing and recommend updates for improvement