Offer summary
Qualifications:
Bachelor’s degree in Business, Marketing or related field; MBA preferred, 10+ years leading global teams in customer-facing roles within SaaS industry.
Key responsabilities:
- Develop comprehensive customer success strategy aligned with company goals
- Build strong client relationships and oversee customer onboarding process
- Drive operational efficiencies, monitor feedback, and provide support promptly
- Collaborate with cross-functional teams, report on metrics, and drive customer success initiatives
- Implement strategies for customer retention, upselling, and predicting churn