Offer summary
Qualifications:
Bachelor’s degree and 2 years of experience in complex information systems or training delivery, Customer support experience, Moderate genomic and medical knowledge, Strong communication and interpersonal skills, Familiarity with ITSM tools like ServiceNow.
Key responsabilities:
- Manage inbound/outbound calls per SLAs
- Identify customer needs and provide solutions
- Enter contracts into tracking system
- Provide application support to users
- Draft and update policy documents