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NetSuite Technical Support Specialist

Remote:

Full Remote

Contract:

Freelance

Experience:

Mid-level (2-5 years)

Work from:

South Africa

Offer summary

Qualifications:

Experience supporting financial software applications, Solid understanding of SOX compliance, Strong analytical and problem-solving skills, Proficiency in Excel and data analysis tools, Experience in regulated environments.

Key responsabilities:

Provide technical assistance and troubleshooting for systems
Collaborate to optimize processes and implement solutions
Manage user access and maintain compliance documentation
Support audits and ensure SOX regulatory compliance
Assist finance and HR with ongoing technical issues

Optimal Growth Technologies Information Technology & Services Startup https://optimalgrowthtechnologies.com/

11 - 50 Employees

See more Optimal Growth Technologies offers

Job description

Technical Support Specialist: Netsuite

Responsibilities:

System Support:

Provide technical assistance and troubleshooting for various systems, including financial systems such as NetSuite, Workday and other systems ensuring uninterrupted operations for the business.

Process Optimization:

Collaborate with stakeholders, IT, and Vendor support to identify and implement technical solutions that improve efficiency.

Access Provisioning:

Work with application owners and management to follow the proper processes to grant user access.
Maintain documentation for Compliance leveraging ServiceNow.

Compliance & Reporting:

Assist with system audits.
Provide samples, reports and other documentation in a timely manner, as requested for audit.

Cross-Functional Collaboration:

Serve as the IT liaison for financial system upgrades and improvements, collaborating with cross-functional teams to implement solutions that align with business goals.

System Errors & Troubleshooting:

Monitor and support the performance of systems, resolving technical issues to ensure uninterrupted workflow for the business.

Audit & SOX Compliance Support:

Assist in system audits ensuring systems comply with SOX regulations and other internal controls.

General IT Support:

Provide ad-hoc support to the finance and HR departments, helping with system issues, system integrations, user training, and ongoing technical enhancements.

Qualifications:

Experience supporting financial and HRIS software applications, or similar systems.
Solid understanding of SOX compliance and experience working within regulated environments.
Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues.
Proficiency in Excel and other data analysis tools for troubleshooting and reporting.

Skills:

Detail-oriented with a keen eye for accuracy.
Strong problem-solving skills and the ability to manage multiple priorities.
Excellent interpersonal skills for effective vendor and internal communication.
Adaptive and proactive in resolving issues and implementing process improvements