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Korean-Speaking Customer Experience Officer

Remote: 
Full Remote
Contract: 
Full time
Work from: 
South Korea

Offer summary

Qualifications:

Degree in a business-related field., Client handling experience in financial services..

Key responsabilities:

  • Deal with clients' inquiries via multiple channels.
  • Perform clientele analysis and take appropriate actions.
  • Promote products and services, maintain client relationships.
  • Cooperate across departments, support team efforts.
XM logo
XM Financial Services SME https://www.xm.com/
501 - 1000 Employees
About XM
XM is an award-winning forex and CFD broker that serves clients from over 190 countries on 5 continents. XM is a brand name of Trading Point Holdings Ltd, which owns Trading Point of Financial Instruments Pty Limited (XM Australia), XM Global Limited (XM Global) and Trading Point of Financial Instruments Ltd (XM Cyprus). XM Australia is licensed by the Australian Securities and Investment Commission (reference number 443670), XM Global Limited is regulated by the Financial Services Commission Belize (Security Service license number 000261/397), XM Cyprus is regulated by the Cyprus Securities and Exchange Commission (reference number 120/10), and XM MENA is authorised and regulated by the Dubai Financial Services Authority (reference no. F003484). Risk warning: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 75.33% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you can afford to take the high risk of losing your money.
See more XM offers

Job description

Korean-Speaking Customer Experience Officer - South Korea

The Role:

We are looking for passionate and self-motivated professionals to join our Customer Experience Team. 


The main responsibilities of the position include:
  • Deal with clients’ inquiries via live chat, email and telephone.
  • Perform personal clientele analysis and take actions as required.
  • Handle client inquiries appropriately and ensure that high level service is provided.
  • Promote available products and services to clients.
  • Develop and maintain excellent relationships with prospective and existing clients.
  • Cooperate effectively with other departments as required.
  • Contribute to team effort by achieving targeted results.

    • Main requirements:
  • Degree in a business-related field.
  • Client handling experience in the financial services sector is a definite plus.
  • Fluent Korean speaker with excellent oral and written skills in English.
  • Ability to multitask and maintain a high-level of organization.
  • Outstanding communication and interpersonal skills.
  • Excellent computer literacy.
  • Valid work permit required.

    • Benefit from:
  • Attractive remuneration package
  • Intellectually stimulating work environment
  • Continuous personal development and international training opportunities


    • All applications will be treated with strict confidentiality!

    Required profile

    Experience

    Industry :
    Financial Services
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.
    Are you interested?

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