IT Administrator (Service Owner) - Germany / Remote

Get to know us

At eyeo, we transform the internet into a trusted, sustainable and accessible place where users regain control over their experience, content creators and publishers are rewarded for their content, and advertisers and consumers can connect on mutually agreed terms.

eyeo’s market-leading ad-filtering technology powers products like Adblock Plus and AdBlock as well as technical integrations for popular browsers. Our solutions empower users to control their online experience and privacy, while providing monetization for content creators, publishers and advertisers.

In combining our partnerships and our subsidiary products, our technology reaches 350 million monthly active users worldwide.

eyeo is a global employer of over 300 people working remotely in more than 30 countries (predominantly North America and Europe) with our HQ in Berlin and small offices in Cologne, Toronto and NYC (planned soon).

How we work

eyeo has colleagues based all over the world. We love our diversity and take great pride in our company culture. We practice an independent, remote workstyle with work distributed in cross-functional matrix teams that span predominantly EST and CET time zones. If working remotely isn’t for you, we also have a large office in Berlin and soon in NYC that you can choose to work from. We meet twice a year as a team and host once a year an all-company retreat, our Summer Week. By enabling remote work and in-person sessions, we have built a culture that provides a unique dynamic of flexibility and belonging. 

What you'll do

As an IT System administrator, you and your team will be responsible for the end-to-end management of specific IT services within the organization. This role involves ensuring that services are delivered by agreed-upon standards, optimizing performance and continuously improving the service delivery processes. As part of your role, you’ll be interacting as a Service Owner and serve as the main point of contact between IT and the business stakeholders, ensuring alignment with business objectives and user needs.

Your day-to-day activities: 

• Oversee the entire lifecycle of assigned IT services, from inception to retirement, ensuring they meet business needs
• Collaborate with business units, stakeholders and end-users to understand requirements, gather feedback and ensure service alignment with business objectives
• Coordinate and manage the resolution of incidents and service requests, ensuring minimal disruption to business operations and effective communication with stakeholders
• Drive continuous improvement initiatives by tracking and analyzing service performance metrics, identifying trends and implementing necessary changes along with best practices to enhance service quality and efficiency
• Manage relationships with external vendors and service providers, ensuring they meet contractual obligations and deliver high-quality services
• Maintain comprehensive documentation of service processes, performance metrics and improvement initiatives. Prepare and present regular reports to your manager and stakeholders
• Ensure that IT services comply with relevant regulatory requirements, security policies and industry standards

What you bring to the table

• Minimum 3-5 years professional work experience in an IT service management role or equivalent administration role
• Business fluency in German and English
• Strong analytical and problem-solving abilities, with a focus on continuous improvement
• Ability to work autonomously as well as to collaborate in a team
• Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels
• Experience in managing vendor relationships and contracts
• Ability to translate between business and technical requirements

It’s awesome if you have

• Proven experience in managing Google Workspace services or similar cloud-based service providers (e.g. Microsoft365)
• Knowledge about best practices in Identity Access Management and their implementation
• Have been working with a service management tool (preferably Jira Service Management)
• Certification in FitSM, ITIL, COBIT or other relevant frameworks is a plus

What we offer

• Work remotely or from one of our offices—we trust you to find what works best for you 
• Full package of benefits (health insurance, choice of hardware, paid vacation days, professional development and relocation budget, sabbatical leave, etc.)
• Biannual in-person team days in Berlin and annual summer company retreat

* Some benefits vary subject to the hiring location

Helpful links

• Monetization:https://eyeo.com/blog/acceptable-ads-evolution-feature-ecosystem
• eyeo in the news: https://eyeo.com/press/
• Blog updates: https://eyeo.com/blog/
• Life at eyeo: https://eyeo.com/careers/working-at-eyeo
• The team at eyeo: https://eyeo.com/team
• Open Source repository: https://github.com/adblockplus,https://gitlab.com/eyeo

Privacy Notice

eyeo is an equal opportunity employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief. When you apply, you’ll be automatically forwarded to our recruitment platform operated by an external service provider called Greenhouse (seated in the US). Greenhouse collects some information on its website, such as anonymous usage statistics, by using cookies, server logs, and other similar technology. For more information, please refer to Greenhouse’s Privacy Policy. All documents and information provided by you are stored with Greenhouse. In order to ensure an adequate level of data protection, eyeo and Greenhouse have entered into the EU Standard Contractual Clauses (“processors”) - Commission Decision C(2010)593. You can request a copy of this by contacting us at privacy[at]eyeo.com. If you don’t want your data forwarded to Greenhouse, please do not apply. For detailed and further information, please refer to our Privacy Policy at https://eyeo.com/en/privacy.