Offer summary
Qualifications:
1-3 years experience analyzing data, Proficient in Advanced Excel and reporting tools like Microstrategy, Tableau, Bachelor's degree or relevant work experience.Key responsabilities:
- Develop and analyze contact center metrics
- Provide insights and recommendations on improving performance
- Collaborate with Contact Center leadership for process enhancement
- Conduct UAT testing for Web Development team
- Assist in various Participant Services tasks