Private Lifestyle Manager

This is a remote position.

Job Title: Private Lifestyle Manager

Reporting to: Head of Member Experience

Hours of work: Shift-based position requiring 5 days per week, including weekends.

Introduction:

 If you appreciate unparalleled service excellence, have a flair for speaking ‘luxury’, and the desire to curate truly memorable experiences for customers, we have a position for you within our clients customer service team

Our client offers an exclusive, technology-driven concierge service designed to simplify and enrich the global lifestyles of its members while promoting sustainability. Their vision is for the app to evolve into a global lifestyle companion, providing personalized recommendations and streamlining your experience with a seamless digital booking process that saves you both time and effort.

Job Summary;

Our client is looking for a dedicated full-time Private Lifestyle Manager to cater to members' needs, handle their requests, and manage subscription renewals. The Private Lifestyle Manager will be responsible for delivering a personalized service, backed by proactive account management.

The ideal candidate will have a Customer Service background in hospitality or the travel sector with at least 3 years experience

Requirements

Main Responsibilities:

● Provide a high-touch, proactive service to our members utilising the dedicated CRM and app.

● Take full ownership of members' requests across travel, dining, luxury retail, and experiences to deliver a seamless member experience.

● Provide timely updates to the member so that they can relax once a request has been submitted.

 ● Work with a number of suppliers across aviation, hospitality, gastronomy, and luxury retail to elevate the members' experience.

● Understand members preferences and record these within the CRM so that you can provide a personalised and proactive level of service.

● Provide member feedback and insight to the wider team to ensure that learnings are collectively gained.

● Be passionate about our product- be on the constant look out for ways to elevate our process and service.

Requirements

● Excellent written and oral communication.

 ● Passionate about customer service and delivering service excellence.

● Excellent client empathy