Offer summary
Qualifications:
Experience in incident management, Knowledge of Windows/Mac OS environments.Key responsabilities:
- Manage desktop environments and IT infrastructure
- Diagnose and resolve technical issues promptly
We’re Littlepay, a growing fintech company headquartered in Melbourne with operations in the UK, EU, LATAM, USA, and Australia. Our payment platform enables customers to pay for public transport using any payment card, mobile wallet, or wearable device. Processing over 100 million transactions in 13 countries and continuing to expand globally, we’re proud to move more people through better payment experiences.
Our Littlepay values:
We are looking for a Service Operations analyst to provide comprehensive technical support, manage desktop environments, and ensuring the smooth operation of service delivery processes. This hybrid role combines the expertise of a Technical Support Engineer, Desktop Support Engineer, and Service Operations Analyst to optimize IT infrastructure, resolve technical issues, and enhance service performance.
If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.
Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.
Requirements
Benefits
We love to look after our people. At Littlepay, you'll be part of an inclusive and diverse team that celebrates the differences and unique gifts we each bring to work.
You’ll have access to:
You’ll also be able to take up the numerous other benefits that working at Littlepay affords you - including being part of a growing community of innovators at Stone and Chalk, where we enjoy lunch ‘n’ learns, summertime barbecues, ping pong tournaments, fortnightly drinks, catered breakfasts and morning teas, and more.
If you’ve been shortlisted for the role, you’ll first have a chat with our Talent team, who will set up an interview if the stars align. A short workplace preferences questionnaire will also be sent to help us learn more about the way you prefer to work. Following a successful first interview, you’ll be invited to meet with a second set of Littlepay folks and participate in the final stage before being presented with an offer.
If you have any questions regarding the recruitment process or if you require any accommodations for any stage in the interview process, please don’t hesitate to let us know. Additionally, if you don’t meet all of the criteria (we know that some underrepresented groups tend to avoid applying if they don’t), please still apply. We really enjoy meeting people who might bring a fresh perspective on a problem we need to solve!
Ultimately, being part of our small but mighty team means you'll have the opportunity to learn about micropayments, and have a hand in the provision of services that impact millions of people. You’ll help us deliver on our revolutionary product roadmap and help scale our platform as we continue to expand across the globe.
If this opportunity interests you, hit apply! We look forward to learning about you.
Littlepay are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
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