Offer summary
Qualifications:
Bachelor's degree or higher in any field, Passionate about technology and Customer Experience, Experience in customer-focused service, Fluent in Portuguese, strong communication skills, Problem-solver, analytical, detail-oriented.
Key responsabilities:
- Support and assist customers via chat, email, phone
- Empower customers by educating them on product and traffic laws
- Collect and report feedback, triage bugs and improvements
- Identify internal process improvements and collaborate with team
- Work weekends and holidays on rotating shifts