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Global Commercial Enablement Manager Manager

Remote:

Hybrid

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

Tallinn (EE)

Offer summary

Qualifications:

5+ years in B2B product development or Commercial Operations, Deep understanding of B2B sales and account management cycles.

Key responsabilities:

Develop CRM training program and stakeholder management
Analyse Partner Journey and lead HQ projects

Bolt Fintech: Finance + Technology Unicorn https://bolt.eu/

1001 - 5000 Employees

HQ: Tallinn

See more Bolt offers

Job description

<gh-intro>
<text>

We are looking for a Commercial Enablement Manager to support Bolt Food's global Commercial processes and be a key member of the Bolt Food’s Global Merchant management team. The team's mission is to constantly increase our commercial activities and effectiveness by taking ownership of the lead sourcing, commercial analytics and CRM setup for the Global Commercial organisation. To achieve their goals, the team works closely with a diverse set of HQ stakeholders and local teams.

The Global Commercial Enablement team consists of individuals from around the world who work closely together to build and support processes for global teams across the following functions: Sales, Operations, Account Management, and Strategic Partnerships.

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</gh-intro>

<gh-about-us>
<title>About us</title>

<text>

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

</text>

</gh-about-us>

<gh-role-detail>

<title>About the role</title>

<text>

The Commercial Enablement Manager is accountable for supporting global Account Management, Sales and Merchant onboarding processes, while being a core part of setting the long-term strategy for the function. Your responsibilities will include creation of business processes within existing CRM, analysing gaps in the partner’s journey, supporting complex and detailed commercial analysis, and building a CRM training program for 300 people located in different parts of the world. On top of that you will be leading a series of HQ projects and roadmap directly.

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<gh-responsibilities>

<title>Main tasks and responsibilities:</title>

<point>Developing a CRM training program for Bolt Food that includes preparing training materials, organising workshops and work in collaboration with trainers from other functions.</point>
<point>Acting as a CRM owner for the Bolt Food’s commercial teams and enabling 300+ team work on Salesforce CRM.</point>
<point>Analyse Partner Journey - understand the whole E2E flow, find gaps and understand how to optimise the journey and reduce the amount of manual work within the teams.</point>
<point>Stakeholder management. Align and closely collaborate with other Commercial functions, and HQ and Local teams to understand their requirements (Sales, Merchant Ops, Account Management, Strategic Partnerships, Campaigns, Product, Marketing, Regional teams).</point>
<point>Project planning and management. Lead or collaborate in the core projects of the function, ensuring maximum impact at optimal effort, in a coordination with other Commercial functions.</point>
<point>Work and travel to local markets as is needed in order to improve both our customers' success globally as well our growth and profitability.</point>

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</gh-responsibilities>

<gh-requirements>

<title>About you:</title>

<point>5+ years experience in B2B product development or building up Commercial Operations, preferably in digital marketplaces and highly competitive industries.</point>
<point>You have a deep understanding of B2B sales, onboardings and account management cycles, how to optimise these and report effectively.</point>
<point>You have the ability to take complex processes and data sets, and turn these into actionable insights and create positive change.</point>
<point>Experienced and knowledgeable in sales operations, with a background in delivering projects in Sales Processes, Onboarding Processes, Account Management processes in Salesforce CRM.</point>
<point>Able to identify strategic opportunities, guide country teams and drive business improvement.</point>
<point>Skilled in defining processes, KPIs, and guidance for teams to follow.</point>
<point>BSc in Engineering / Business Management / Marketing would represent a plus.</point>
<point>Excellent communication & written skills in English.</point>

</bulletpoints>
<text>

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
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</gh-requirements>

<gh-perks>

<point>Play a direct role in shaping the future of mobility.</point>
<point>Impact millions of customers and partners in 600+ cities across 50+ countries.</point>
<point>Work in fast-moving autonomous teams with some of the smartest people in the world.</point>
<point>Accelerate your professional growth with unique career opportunities.</point>
<point>Get a rewarding salary and stock option package that lets you focus on doing your best work.</point>
<point>Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.</point>
<point>Take care of your physical and mental health with our wellness perks.</point>

</bulletpoints>
<text>*Some perks may differ depending on your location and role.</text>
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