Customer Enablement Manager

We’re building a future where every home is professionally managed. One where professional property managers deliver new “Triple Win Experiences” for residents, investors, and their teams.

But creating winning experiences that benefit everyone simultaneously? That’s hard.

Now, 1,500+ property management companies are doing it with a fully managed Resident Benefits Package (RBP) by Second Nature. We bring the expertise, technology, and service that property managers need to make experiences convenient, rewarding, and consistent. Our reputation for turning old problems into new revenue streams has made us the only 6-peat national industry vendor of the year.

Join 200+ passionate, thoughtful people who strive to make a difference each day until every home is full of triple win experiences.
 

About the Role:
We are seeking a dynamic Customer Enablement Manager to join our team. In this role, you will be pivotal in enhancing the customer journey for owners, property managers, and residents, ensuring they fully understand and derive maximum value from our products and services. You will collaborate closely with our marketing and client experience teams to develop and deliver comprehensive training materials that build confidence and elevate the overall customer experience.
 

Key Responsibilities:

• Customer Journey Mapping:
  Analyze and understand the customer journey for property owners, managers, and residents. Identify pain points and opportunities for improvement to ensure a seamless experience with our solutions.
• Training Development:
  Collaborate with cross-functional teams to create and maintain training materials, resources, and tools that empower customers. Ensure that all content is clear, engaging, and aligned with our brand voice.
• Customer Engagement:
  Foster strong relationships with customers through regular check-ins, feedback sessions, and user groups. Collect insights to inform product enhancements and support continuous improvement initiatives.
• Marketing Collaboration:
  Work closely with the marketing team to develop and distribute promotional materials, case studies, and educational content that highlight the benefits of our products and services.
• Onboarding & Support:
  Key collaborator in onboarding programs for new customers, ensuring they feel confident and supported from day one. Provide ongoing support and resources to enhance customer satisfaction.
• Industry Knowledge:
  Stay informed about trends and innovations in the prop tech space, ensuring that our customer enablement strategies remain relevant and impactful.
   

Preferred Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field.
• 5+ years of experience in customer enablement, training, or a related role, preferably within the prop tech or technology sector.
• Strong understanding of the customer journey, particularly as it pertains to property management and resident engagement.
• Excellent communication and presentation skills, with the ability to convey complex concepts in a simple and engaging manner.
• Proven ability to collaborate effectively with cross-functional teams, particularly marketing and product development.
• Strong analytical skills, with a data-driven approach to decision-making and strategy development.
• Passion for enhancing customer experiences and driving adoption of innovative solutions.

We get it. Requirements can sometimes hold people back from applying to a job, but don’t let that be the case here. If you believe you have the skills it takes to elevate this role, team, and company, we encourage you to apply for this role.


REMOTE WORK STATEMENT

This position is a remote-first, work from home position. Second Nature is committed to creating a culture and workplace where remote work fosters collaboration and connections and is a key part of our company story and success. To be successful in a remote work role at Second Nature you must:

• Be available during your scheduled working hours and give your full attention to the completion of your Second Nature job duties
• Have a quiet, professional, distraction-free environment in which to complete your work
• Have access to your own reliable high-speed internet connection
• Attend our bi-annual in-person company meetings (Second Nature will reimburse the cost of your business travel per company guidelines)
  
   

WHY SECOND NATURE?

• Health First: Medical, Dental, Vision, & Life Insurance; 401K Plan
• Location: Work Remotely from anywhere in the US
• Flexibility: Open PTO and sick days
• The Product: Beyond the awards and 5-star reviews… our clients and customers love what they can do with a fully managed RBP
• Diverse, Inclusive Culture: We embrace employees from all backgrounds with openness and respect
• Training: A supportive team to help you grow your career and unlock your full potential
• Growth: The opportunity to get in on the ground floor of a fast-growing startup that’s designing and developing an exciting category
  
   

OUR CORE VALUES

• Pirate Ship, Not A Cruise Ship: We are innovators who move quickly and decisively.
• Extreme Ownership: We own our product and results and always act with honesty and integrity.
• Grow the Pie: We deliver real value and results to our customers, focusing on outcomes.
• Massive Growth Takes Massive Growth: We don’t fear challenges, we embrace them to hone our skills and increase our impact.
• Purple Heart: Normalize the rebound.
• Be a Moment-Maker: We don’t ask what’s the least we can do, we ask what’s the most we can do.