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Head of B2B Account Management

Remote: 
Full Remote
Experience: 
Senior (5-10 years)
Work from: 
Malta

Offer summary

Qualifications:

Minimum 5+ years experience in similar role, Experience in iGaming industry and USA/European markets.

Key responsabilities:

  • Lead team of Account and Project Managers, ensure successful project delivery and maintain client relationships
  • Develop and implement strategic plans, collaborate with stakeholders, monitor project progress, and maintain client relationships
Bullfinch Recruitment logo
Bullfinch Recruitment Human Resources, Staffing & Recruiting TPE https://Bullfinchrecruitment.com
2 - 10 Employees
About Bullfinch Recruitment
Are you tired of boring, traditional recruitment companies? Do you wish there was a recruitment company that was actually fun and enjoyable to work with? Well, now there is! Introducing Bullfinch Recruitment, the hottest new recruitment company on the block. We're doing recruitment differently, with a focus on fun, innovation, and technology. We know that recruitment can be a stressful and time-consuming process. That's why we're here to make it as easy and enjoyable as possible for both businesses and candidates. Here's what sets us apart from other recruitment companies: • For us innovation in recruitment is key in finding the right talent, we don’t just wait hoping candidates will apply or have a rolodex of CVs that we shove at people. Each role for us is unique and we headhunt to get the right person for the role. It’s not just about filling the role and getting a bum on a seat and an invoice in an inbox…it’s about making sure that the candidate is right for the company, but that also the company is right for the candidate. Continuous relationships with our partners and our candidates is key. • We have a dedicated team of recruitment experts who are passionate about helping businesses and candidates succeed. • We provide an end to end managed service from research, marketing, sourcing and screening, interview management, offer management and notice period management. Along with at no additional cost ongoing services provided which surpass the offerings from your normal recruitment agencies such as access to our Applicant Tracking System (ATS), weekly insights reporting and regular check ins with the hiring team. So, if you're looking for a recruitment company that is not a grind to work with, in fact will make your recruitment lives a lot easier, more fun and more successful while also helping you find the right talent or the right job, then contact Bullfinch Recruitment today!
See more Bullfinch Recruitment offers

Job description

Bullfinch Recruitment are proud to be partnering with Patrianna on their search for a Head of B2B Account Management.


About Patrianna

Patrianna is a leading social casino company dedicated to delivering exciting and engaging gaming experiences to players around the world. We are committed to innovation, excellence, and creating a fun and dynamic work environment.


Role Overview

The Head of B2B Account Management will be responsible for leading and overseeing the team of Account and Project Managers within the company. This role will ensure the successful delivery of B2B projects, maintaining strong client relationships, and driving the strategic vision of project and account management across all brands. The ideal candidate will have a proven track record in project management, excellent leadership skills, and the ability to manage complex, multi-faceted projects in a fast-paced environment.


Areas of Responsibility

  • Lead the team of Account and Project Managers, overseeing the deliverability of their tasks, management of their B2B projects, and providing guidance, mentorship, and development opportunities, including training staff on new processes, managing resistance to change, and fostering a culture of continuous improvement.
  • Develop and implement resourcing strategic plans to enhance B2B account and project management processes, tools, and methodologies, as well as optimize support for both projects and day-to-day operations.
  • Collaborate with various stakeholders to define project goals, success criteria, timelines, and costs, drawing up a project plan detailing phases, activities, risks, and resources needed in order to setup and execute B2B projects.
  • Monitor project progress, identify potential issues, implement solutions to keep projects on track, and assign responsibilities to ensure that project tasks are completed on time and to the highest quality standards.
  • Maintain strong relationships with B2B clients and key stakeholders, ensuring that all project deliverables meet or exceed their expectations and adhere to industry best practices and regulatory requirements.
  • Identify potential risks and obstacles to project success, develop mitigation strategies, and proactively address issues as they arise.

Experience

  • Minimum of 5+ years of experience in a similar role.
  • Previous experience in the iGaming/gambling industry is a must.
  • Experience dealing with USA/European iGaming market.
  • Understanding of customer support, high value player management, risk, fraud, payment methodologies and tools.
  • Excellent leadership skills, adaptable and flexible with an ability to multi-task and work under pressure.
  • Strong analytical skills to detect and identify weaknesses in the systems and operational processes.
  • Goal oriented and solution driven individual with a strong focus on producing high quality results within a fast-paced environment.
  • High level of attention to detail, flexible and reliable.
  • Strong communication skills, both written and spoken, with an excellent command of English.
  • Highly motivated, team player, able to work on own initiative.
  • Decision making and problem-solving skills are a must.


Patrianna Benefits

  • Competitive salary
  • Flexibility and remote work
  • Training and development
  • International collaboration with our teams based around the world
  • Fast growing business where the sky's the limit for your career


Required profile

Experience

Level of experience: Senior (5-10 years)
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Project Management

Other Skills

  • Verbal Communication Skills
  • Analytical Skills
  • Leadership
Are you interested?

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