Offer summary

1-3 years frontline customer support experience, Excellent verbal and written English and Mandarin.

Handle inbound inquiries via chats, emails, calls

Provide accurate information to resolve problems

Continuously educate to support operations, escalate issues as needed, adhere to QA standards

Job description

Responsibilities:

Handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls
Independently provide accurate information to resolve problems/issues that arise
Continuously educate one’s self with up-to-date and relevant information to support the customer service operations
Escalate issues to your team leader, managers, and other departments as required
Adhere to the Quality Assurance standards set
Display good team-working attitude and behavior within the team and other departments in the company

Requirements

1-3 years experience in frontline customer support, preferably in the financial or service industry
Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience
Both adaptable and resilient, able to operate in a quickly changing environment
Excellent verbal and written professional English and Mandarin
Great at multitasking, prioritizing, and managing time effectively.
Knowledge or interest in blockchain/digital assets/fin-tech industry is a plus
Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays)

Required profile