Clinical Applications Specialist - Ontario West at FUJIFILM Holdings America Corporation

Overview:

Ultrasound Clinical Applications Specialist - Ontario West

FUJIFILM Sonosite, Inc. -- If you are looking for work that matters, you’ll find it at FUJIFILM Sonosite.  As the creator of point of care ultrasound, we dedicate every day to the innovation and development of imaging solutions that enable clinicians to provide improved healthcare in leading institutions, underserved populations and communities in crisis around the globe.  At FUJIFILM Sonosite, we are in the relentless pursuit of answers that allow our customers to be confident that they are making the best clinical decisions for any patient, anywhere, anytime.  Members of the FUJIFILM Sonosite team embody our company values: Go boldly, Stay curious, Passion fuels us, Respect each other, Own it and Act with integrity. Headquartered in Bothell, WA USA, FUJIFILM Sonosite is the proud recipient of numerous prestigious design awards and has in excess of 145 patents.  Our point of care ultrasound systems are sold in more than 100 countries.

This position is responsible for understanding and addressing the clinical needs of customers within an assigned territory.  The Clinical Specialists partner with Territory Managers to demo Fujifilm Sonosite products and ensure ongoing positive customer experience.  After the sale, this role owns client relationships and works to encourage customer adoption and use of Fujifilm Sonosite products.

Note: This position is open to candidates who currently reside in the GTA as this would be a central location relative to the territory's business.   

Essential Job Functions: 

• Partner with Territory Manager in assigned territory to understand prospect’s clinical needs, demonstrate Fujifilm Sonosite’s products.
• Responsible for implementing Fujifilm Sonosite product at customer site and training customer on how to use new products.
• Own post-sales activities in the field, such as encouraging customer product adoption and addressing any customer issues, to ensure ongoing positive customer experience.
• Support Territory Manager counterpart by maintaining Fujifilm Sonosite presence and relationships at installed base client sites.
• Work to convey overall value of Fujifilm Sonosite products for users and other stakeholders within customer site.
• Identify potential for upsell/cross-sell opportunities within existing customers and bring opportunity to the attention of Territory Manager.
• Provide Clinical / Technical / Educational support to new and existing customers as needed.
• Provide support to other areas of the company as needed.

Knowledge/Experience:  

• Completion of a minimum 3-year program in diagnostic medical sonography or ultrasound technology; or complete a 2–3-year program in a related allied health field and a one-year post-diploma program in diagnostic medical sonography from an accredited institution.
• CMRTO Registration
• Minimum 2 years related work experience, operating ultrasound equipment in a clinical (hospital, lab, clinic) setting.
• CARDUP or ARDMS certification in Abdomen & Ob/Gyn (CRGS, CRS, RDMS)
• CRCS OR CRVS desired.
• Proficiency in English.
• MS Office software including Word, Outlook, Excel and PowerPoint.
• Ultrasound teaching experience preferred.
• Commercial applications experience a preferred.

Skills/Abilities:

• Strong interpersonal, organizational and communication skills.
• Strong customer interface and training skills.
• Ability to work independently.
• Ability to follow directions.
• Ability to travel 30-50% or more of the time.
• Able to lift 50 pounds. 
• Self-motivated with the ability to work under minimal supervision in an environment that requires strong teamwork and cross-functional interaction.
• Effectively and appropriately displays professional skills necessary to manage interpersonal relationships with team members, colleagues and customers – knows and follows appropriate lines of escalation; knows when and to whom issues should be raised; knows which issues should be addressed publicly and which issues should be addressed in private; etc.
• Effectively manages daily tasks. 
• Works in a well-organized manner, consistently meeting customer and FUJIFILM SonoSite time requirements.
• Strives for constant improvement; inspires and motivates others.
• Represents FUJIFILM SonoSite in a highly professional manner.

The above information on this job description and specification has been designed to indicate the general nature and level of work performed by employees within this job.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

FUJIFILM is committed to fair and equitable recruiting practices in accordance with the Accessibility for Ontarians with Disability Act (AODA). Persons with disabilities are encouraged to come forward at any stage of the recruitment process to request accommodations, if needed. Members of our team will consult and create processes that provide individuals with disabilities the best possible recruitment experience.