Corporate and Workplace Solutions, Hospitality Event Management, Associate, Sydney/Melbourne

MORE ABOUT THIS JOB:

Who We Are

The Corporate and Workplace Solutions Division (CWS) is comprised of Corporate and Workplace Solutions and the Office of Global Security. Our team focuses on commercial management, client support, advisory solutions, strategic planning, risk management, people security, real estate strategy and the enablement of collaboration and productivity tools across the firm.

Corporate and Workplace Solutions

We deliver a world-class work experience and environment, managing the firm’s corporate real estate strategy, client engagement solutions, essential commercial and risk management functions and flexible digital workstyles that drive the firm’s operating efficiency and productivity.

How We’re Organized

• Workplace Experience - Encompasses the comprehensive onsite workplace experience, how people interact with the workplace, on and off-site events and our overall location strategy.  Departments include Events, Real Estate Strategy, Real Estate Development and On-Site Solutions, which is comprised of Document Management, Facilities, Ground Transportation and Hospitality.
• Spend Management – Encompasses the functions responsible for managing all aspects of the firm’s spend with third parties – advising commercial agreements, managing third party and payment risk and driving operating efficiency. Departments include Product Finance, Strategic Sourcing, Third Party Governance, Procure to Pay, Integrated Travel and Expense and Infrastructure & Transformation.
• CWS Engineering - Aligns several engineering functions on collaboration and productivity tools. Departments include Digital Workplace, Client & Production Engineering, Corporate Engineering, Windows Engineering, Spend, Data & Automation and Product Success & Delivery Engineering.
• Office of Global Security – Protects the people and assets of Goldman Sachs to ensure a safe and secure environment. Assesses risk to enable the delivery of effective security, fire and life safety protocols and leads crisis management preparation, implementation and recovery processes.  Includes Physical Security & Investigations, Executive Protection, Fire Safety and Crisis Management.
• Divisional Management (COO) - Aligns division-wide functions to drive strategic cohesiveness, consistency and efficiency. Departments include Business Unit Management, Communications and User Engagement, Risk and Environmental, Social & Governance.

Our Impact

Reporting to the Head of Hospitality in Hong Kong and Events in Sydney, this role acts as the subject matter expert in delivering excellence in Food, Conference, and Reception Services and supporting events and providing consistent client experience in all offices across Asia Pacific with particular focus on Australia and New Zealand.

HOW YOU WILL FULFILL YOUR POTENTIAL

• Operational Management & Control
  • Support the seamless delivery of services across the different business lines, in adherence to Global Service Standards and the latest operating protocols
  • Partner with our vendors to deliver the best-in-class Hospitality provision. Build vendor relationships at a local level to ensure that GS continues to benefit from the broader relationship through working collaborating with the regional team
  • Build relationships with key business stakeholders to support the operation, drive improvement and maximize the impact of client interactions
  • Identify operating efficiencies and deliver a smarter service
  • Ensure operations meet the highest Health & Safety and food standards.
  • Ensure adherence to audit protocols and risks are logged in the Vendor Risk Portal, and remediation plans are implemented in a timely manner
  • Contribute to the Real Estate projects, and drive Hospitality requirements supporting the design and operation of future amenity space
  • Partner with the ESG team to sustainability across the Hospitality businesses and Tier 2 diverse vendor spend
  • Partner to local Events team to drive content and presentation guidance to deliver virtual and face-to-face events for our Australia and New Zealand franchaise
  • Support an integrated workforce experience across On-Site Solutions, looking for opportunities to connect services provided by different teams
  • Collaborate with the HCM – Wellness and internal/external auditors and other similar stakeholders to ensure compliance with Hygiene, Health and Safety best practices
• Operational vendor management - driving the seamless integration of vendor services to a ‘one team’ model
• Supports and manages commercial relationships, service providers and strategic partners
• Support the regional manager on the liaison with revenue partners on industry trends & relationship with firm clients
• Supports significant RFPs
• Vendor Management Office and Procurement Contract Management liaison for ANZ
• Responsible for building an accurate and thorough annual budget and adherence to that budget. Responsible for weekly approvals with global teams, monthly, quarterly and annual reporting

SKILLS AND EXPERIENCE WE ARE LOOKING FOR

Basic Qualifications

• 3-5 years of experience as an operational manager with front of house hospitality and hotel industry
• Knowledge in event management including audio visual, stage production amd virtual event platforms will be a plus
• Ability to manage vendors
• Ability to develop credibility with clients
• Strong communication skills with proven ability to build and maintain relationships
• Creative thinking and problem solver who delivers dynamic solutions
• Proven track record of delivering service excellence
• Self-starter, personable and the ability to work as a team in a demanding environment

Preferred Qualifications

• Fluency in English and other Asian language will be a plus
• Strong communicator
• Strong organizational skills with the ability to manage multiple responsibilities while maintaining high quality standards
• Exceptional time management skills and ability to adapt style as the situation requires
• A strong sense of commerciality with sound negotiation skills
• Results-oriented -- ability to balance multiple, time-sensitive projects while maintaining a longer term, strategic focus

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