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Part-Time/Coverage Sleep Coach (Remote)

Remote: 
Full Remote
Contract: 
Part time
Experience: 
Junior (1-2 years)
Work from: 
California (USA)

Offer summary

Qualifications:

Bachelor’s Degree, Coaching certification.

Key responsabilities:

  • Manage inbound and outbound messages for members
  • Provide coaching using various techniques and resources
  • Collaborate with teams to enhance member experience
  • Analyze data to improve coaching processes
Sleep Reset logo
Sleep Reset https://www.thesleepreset.com
2 - 10 Employees
About Sleep Reset
Our mission is to improve quality of life for millions of people by providing easy, immediate access to the world’s best sleep care.Sleep Reset is a digital, personalized sleep clinic, available in a convenient mobile app for iOS and Android. Our program was designed in partnership with leading sleep experts from top sleep clinics and universities. The program improves sleep and reduces sleep anxiety with the most effective methods from sleep clinics, including strategies based on Cognitive Behavioral Therapy for Insomnia (CBT-i) which are proven to be more effective than sleeping pills. Throughout our program, each member is paired with a dedicated sleep coach who personalizes their program. It’s a life-long, sustainable solution to sleep better in weeks, with no pills or melatonin needed – which means no grogginess, side effects, or dependency.Sleep Reset has been covered in Forbes, TechCrunch, and INSIDER. The company was founded by Yunha Kim, a serial entrepreneur recognized by Forbes as 30 Under 30 and is backed by top Silicon Valley investors including YCombinator, Foundation Capital, New Enterprise Associates, Stanford University and 20+ founders/executives of leading companies.To see our open roles, visit https://jobs.lever.co/thesleepreset.If you personally struggle with poor sleep, take our expert-designed sleep assessment at https://thesleepreset.com/assessment to find out if Sleep Reset is right for you.
See more Sleep Reset offers

Job description

Who You Are: 
A driven and adaptable coach with experience in Sleep Science or text-based coaching methods
An individual who is passionate about helping others, eager to learn and excited about experimenting with different strategies
Someone who excels in a fast-paced environment and can achieve a high quality output while maintaining an efficient workflow

Responsabilities
  • Manage inbound and outbound messages for assigned members and coverage members (up to 20 hours per week, with additional opportunities as needed)
  • Leverage digital sleep science and the coaching platform to make strategic, effective coaching decisions while staying within the coaching scope of practice
  • Respond to all inbound messages within the established SLAs
  • Provide a coaching experience that uses a range of attributes and techniques, including: active listening, tone, empathy, reflection, goal setting, motivational interviewing, personalization, sleep science referencing, and skills based in CBT-I
  • Partner with members to work towards healthy lifestyle changes while building self-awareness and improving sleep health behavior for sustainable change
  • Provide members with relevant sleep help tools and actionable vetted resources
  • Collaborate with the coaching team and other departments to continuously improve our member experience
  • Provide Coaching coverage for members of the Coaching Team as needed
  • Analyze member data and behavior to provide an effective coaching experience
  • Objectively assess our coaching platform/approaches and relay your insights and feedback to the Product and Engagement Teams

    • Requirements
  • Bachelor’s Degree 
  • Coaching certification
  • At least 1 year of text-based coaching experience (NBHWC preferred) or Sleep Science knowledge
  • Can manage a caseload of 100+ people
  • Experience working in a fast-paced remote environment
    • Sleep Reset Creed:
    There will be no failures, only learning experiences.
    There will be no task below us, only opportunities to help.
    We are here because we share a common sense of purpose.
    We are here to help people live better, every day.
    We are all owners.
    All colors, all ages, all races and religions.
    We all took risks to be here.
    Our passion is people,
    Not ping pong tables.
    We get in the zone.
    We take boba breaks.
    We believe in self-care.
    We believe in feedback.
    We don't waffle.
    We will disagree and commit.
    We will continuously improve.
    For the curious and the bold,
    Humble and confident.
    This company, and world, is ours to make better.

    Required profile

    Experience

    Level of experience: Junior (1-2 years)
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Project CollaborationSleep StudiesData AnalysisQualitative Data Analysis SoftwareEmployee CoachingMotivational Interviewing

    Other Skills

    • Active Listening
    • Goal Setting
    • Empathy
    Are you interested?

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