Operations Executive (Full Remote Working)

We are a tech first cleaning company based in London, and we are looking for a operations executive to grow with us on this huge growth period we are going through for 2024/2025.

Responsibilities

include:

 You will be an Operations executive looking after client accounts based in London 

• Being a brand ambassador for the company
  
• You will be accountable to run and look after your accounts to a high level
• Solving problems across your accounts quickly and effciently 
• Be able to work in a high fast paced environment and able work under pressure
• Ensuring a smooth delivery of our service and operations across the business
• Recruiting new cleaners (we have great systems in place) where required however we have a recruitment team who will assit you.
• Account Manage multiple accounts liaising with cleaning teams and clients direct
• Commuication is key on video meetings and phone calls daily
• Creating contracts with clients
• Ordering products and materials
• Solving staff issues in a timely manner to ensure accounts are held to a good level at all times
• Solve crisis issues as and when required.

Requirements

• Ability to work in a fast paced environment and able to multi task multiple projects
• You will be expected to be a team player and report to the Head of Operations
• Able to conduct many phone calls, Whatsapp messages, video call and emails each day to ensure your cleaners are delivering their workflow succesfully to your clients  
• Ability to multi task many pieces of work at one time
• Confident in Microsoft office and Google suite (including Docs, email and calendar) 
  
• Able to verbally speak with cleaners and clients of all levels giving the best customer service all the time, a good level of verbal English will be key.
• Willing to learn new software quickly and effciently
• You must be a person that never gives us and wants to keep going till the job is delivered!

What we give you!

1. Commissions on contract renewals, you deliver a great service you get paid annually on all contracts that renew
2. If our sales team pass you a NEW contract you get paid to setup and deploy this client!
3. We believe in supporting and paying you for what you work on!
4. Great salary
5. 1 day per month in our office with the full team (10 people) lunch and drinks provided.
6. Annual villa retreat - we rent a high end luxury villa with a pool in Sarajevo! Bar b q, pool parties, music and beers!
7. Working with an awesome team very family read and very supportive.

We are looking for problem solvers and NOT people who give up easily! If this is you we'd be delighted to have a video interview with you ASAP. 

Thanks for stopping by we look forward to meeting you on a video call soon!

www.dazzle.london