Offer summary
Qualifications:
Work experience in Customer Success or Account Management within SaaS, Ability to build customer journeys, expand product adoption and create account plans, Emotional intelligence, curiosity, fluency in Mandarin and English.
Key responsabilities:
- Maintain regular contact with customers to understand goals, solve problems, and promote optimal customer health
- Increase adoption, renewal, and net retention through monitoring usage and executing strategic account plans
- Advocate for customer needs cross-functionally and support initiatives to enhance customer experience