Offer summary
Qualifications:
Bachelor's degree in Civil Engineering or Architecture, Excellent verbal and written communication skills, Curious and investigative problem-solving profile, Empathy to understand and guide clients, Experience in customer experience operations, preferably in tech or SaaS.
Key responsabilities:
- Ensure optimal client experience from onboarding to daily usage
- Conduct onboarding and regular follow-up with new clients
- Assist product team with continuous platform improvement by gathering client feedback
- Monitor KPIs and mitigate client churn