Offer summary

Qualifications:

Bachelor’s degree in Business, Finance, Marketing, or a related field, Minimum of 2 years in Sales Operations, Sales Support, Account Management, Customer Service, or a related area, Good attention to detail with proven organizational and administrative skills.

Key responsabilities:

Prepare and deliver renewal quotes

Collaborate with various teams to enhance customer experience

Manage timelines and deliverables for on-time renewals

Review contract terms and conditions and ensure compliance

Develop and analyze reports to show renewal rates and account usage

Job description

Everbridge: a fast-growing global provider of SaaS-based critical communications and enterprise safety solutions, is actively seeking a Renewal Specialist to join our team based in Hungary. This is a remote / home-based position that can be based anywhere in Hungary.

As a Renewal Specialist, you will collaborate closely with Account Managers to support renewals for our US-based customers. You will take full ownership of the renewal process, ensuring a seamless experience for our customers and achieving timely, successful renewals. Highly organized and efficient, you will play a crucial role in enhancing the Account Management team's capacity, contributing to our goal of a 95% customer retention rate.

Please note that the working hours for this position will align with US working hours, spanning from 14:30 PM to 11:00 PM(CET) Monday to Friday.

What you'll do:

Forecast, prepare, and deliver renewal quotes to customers and sometimes assist with more complicated growth quotes

Manage timelines and deliverables to ensure on time renewals

Work cross functionally with internal teams such as Marketing & Implementation to help develop nurture campaigns, webinars, account health checks and customer success

Assist in the creation and execution of nurture campaigns within Totango

Interact directly with customers regarding renewals and account health

Assist Account Managers with the creation of account reviews

Review and understand contract terms and conditions, work with finance and legal teams to ensure contracts are compliant and assist managing contractual documentation

Develop and analyse reports showing renewal rates and account usage within Salesforce.com and Gainsight

Manage customer inquiries and escalations that relate to renewals as well as internal inquiries from our Support, Accounting and Account Management teams

Utilize Salesforce.com for sales opportunity distribution, tracking and forecasting while maintaining accurate and detailed notes for all renewal progression

Help refine renewal process to increase efficiencies and ensure timely renewals

Work with Account Managers to confirm and maintain accurate and up to date customer information and data in Salesforce

Assist with various projects provided by management

What you'll bring

Bachelor’s degree in Business, Finance, Marketing, or a related field, or equivalent experience.

Minimum of 2 years in Sales Operations, Sales Support, Account Management, Customer Service, or a related area.

Skilled in leading discussions with clients and internal teams to identify, clarify, and capture complex requirements, and develop effective solutions.

Proven track record of increasing revenues within existing accounts is a plus.

Ability to collaborate with multiple stakeholders.

Good attention to detail with proven organizational and administrative skills.

Good understanding of the sales process and timing, with the ability to close renewal sales over the phone.

Proficient in the latest versions of Microsoft Office products.

Excellent verbal and written communication skills.

Experience with Salesforce.com is a plus.

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Why Everbridge:

We value our team members and offer an attractive salary package alongside a range of exceptional benefits, including:

· Comprehensive healthcare coverage to ensure your well-being.

· Life & Total Permanent Disability Insurance to protect you and your loved ones.

· Cafeteria plan

We believe in taking care of our team members, personally and professionally, and are dedicated to providing a supportive and rewarding work environment. Join us in our mission to ensure the safety and security of individuals and organizations across the globe.

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