Sales Support Assistant

Orange is the next generation telecom operator on the Belgian and Luxembourgish market and digital transformation is one of our strategic priorities. To carry this out, we are continuously investing in our talents to log into all of tomorrow’s challenges.

We are now looking for service minded talents able to go that extra mile. Maybe you are the skilled profile we are currently looking for!

Sounds good?

Then you might be glad to know that we are looking for a passionate Sales Support Assistant to join our B2B Sales Department.

Your mission:

You ensure the support of the B2B sales force for the Corporate market, with a specific focus on the preparation of customized contracts, the management of the customers to get all information needed for the implementation process and handle all administrative documents needed to implement, modify or cancel a contract.

Key responsibilities:

• Actively supports the Account Managers in the preparation of customized contracts, with the objective to gain efficiency, to improve the quality of the contract and consequently increase Customer Experience
• Works in close collaboration with the account managers and coordinates the sales related administrative activities with the Contract Management team, the pre- and post-sales teams and other internal departments.
• Contacts, visits and accompanies customers in the sales process to collect all needed administrative and technical inputs to ensure a first-time-right implementation process (port-in, tariff changes, split, migrations…)
• Supports the administrative document management of RFP related standard attachments and certificates.
• The administrative activities will be related but not limited to:
  • Pro-actively manages the availability of the administrative documents, which are required to respond to RFP
  • The contract administration process

Profile:

• Ideally 2 years experience in a similar position
• Computer literacy: Good knowledge of the Office applications
• Good knowledge of  the internal OBE processes and tools
• Excellent time management and organizational skills and the ability to multitask and prioritize
• Knowledge of sales practices and the most efficient customer service techniques
• Excellent motivational skills and works will with a team but also able to work alone and be self-initiator
• Strong communication and interpersonal skills and dedication to customer satisfaction: ensure clear communication towards account manager and other departments.
• Good coordinator of activities (follow-up of activities)
• Problem solving
• Team player
• Multi-lingual: fluent in Dutch with good knowledge of French and/or English

Why should you join us?

You will be part of a fun and dynamic working environment where your contributions will be valued and where you will have every opportunity for personal development. Moreover, you can look forward to a competitive compensation and benefits package. You have the opportunity to work from home as 60% of your time.

Sounds good? Apply now!