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LohnbuchhalterIn / Payroll SpezialistIn (d/f/m)

extra holidays - fully flexible
Remote: 
Full Remote
Contract: 
Full time
Work from: 
Switzerland, Austria, Germany

Offer summary

Qualifications:

Experience in end-to-end payroll, German focus, Strong communication skills in German and English, Empathy, team player, attention to detail.

Key responsabilities:

  • Ensure customer satisfaction in DACH region
  • Build relationships, resolve inquiries, provide expertise
  • Collaborate internally, coach team members, continuous learning
Back logo
Back Computer Software / SaaS Startup https://backhq.com/
11 - 50 Employees
HQ: Berlin
About Back
Back is a Berlin-based company that equips teams like HR, IT, and Finance with the tools they need to provide a great employee experience at scale. From simple questions about policies or remaining vacation days to entire processes like onboarding or parental leave requests – with Back, employees always get the information and support they. Companies like Loom, Statista, and Pleo use Back to manage and automate conversations, knowledge, and journeys on one platform. Back pulls all relevant resources into one place and replaces shared inboxes, Slack DMs, and internal ticketing systems. The platform connects seamlessly with workplace messaging apps like Slack or Teams as well as a wide range of HR and operations systems. Our mission is to enable companies to focus on what they do best.
See more Back offers

Job description

The Role: How you'll make an impact at Personio

This position can be office-based or fully remote from one of the following countries: Germany, Spain, Ireland, the Netherlands, or the UK. 

It’s time to bring your best and make your mark. Join Customer Experience at Personio, using your subject-matter expertise to build relationships with our customers and help them maximize their value every day. Together, we’re solving real problems for real people. 

Werde Teil der Personio Payroll-Revolution! Unsere Software verbindet in Echtzeit Payroll & HR Prozesse und strebt die vollständige Automatisierung der Lohnbuchhaltung an. Als Payroll Spezialist (d/f/m) löst du komplexe Anfragen unserer KundInnen und begleitest den gesamten Prozess von der Spezifikation bis zur Qualitätssicherung. Dein Erfolg? Die langfristige Zufriedenheit unserer KundInnen!
Role Responsibilities: What you'll do
  • Kundenzufriedenheit: Du bist für die Zufriedenheit unserer DACH Personio-KundInnen verantwortlich, indem Du einen erstklassigen Software- und Gehaltsabrechnungs-Support bietest, hauptsächlich telefonisch und per E-Mail
  • Kundenbeziehung: Du baust eine solide Beziehung zu unseren KundInnen auf, lernst ihre spezifischen Bedürfnisse kennen, und löst gehaltsabrechnungsbezogene Anfragen und Probleme
  • Payroll-Expertise: Du fungierst als AnsprechpartnerIn für unsere KundInnen (z. B. zu allgemeinen Gehaltsabrechnungsangelegenheiten, möglichen Herausforderungen, Dateninkonsistenzen und bietest Best Practices zur Lösung)
  • Interne Zusammenarbeit: Du arbeitest mit unseren Produktteams zusammen, um technische Herausforderungen und komplexe Gehaltsabrechnungsfragen für unsere KundInnen zu lösen, identifizierst aktiv Verbesserungspotenziale für alle internen Gehaltsabrechnungs-Supportprozesse und unser Gehaltsabrechnungsangebot und kommunizierst diese
  • Training & Coaching: Du coachst Junior-Teammitglieder in Gehaltsabrechnung und Kundenmanagement und erweiterst kontinuierlich Deine Expertise in Personio durch unsere interne Akademie
Role Requirements: What you need to succeed
  • Du verfügst über Erfahrung in der End-to-End-Lohnabrechnung (mit Schwerpunkt auf Deutschland, Erfahrung in anderen EU/EEA/CH-Ländern von Vorteil)
  • Du bist kommunikationsstark, mit sehr guten Deutsch- und guten Englischkenntnissen 
  • Idealerweise bringst du Erfahrung in der Kundenkommunikation mit
  • Du arbeitest gerne im Team und hast ein ausgeprägtes Einfühlungsvermögen, um auf die Bedürfnisse und Anliegen unserer KundInnen einzugehen
  • Du legst großen Wert auf Genauigkeit und Zuverlässigkeit deiner Arbeit
Why Personio
Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We embrace uniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.

Aside from our people, culture, and mission, check out some of the other benefits that make Personio a great place to work:

  • Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
  • Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
  • Make an impact on the environment and society with 2 (fully paid) Impact Days –  one for an individual project of your choice and one for a company-wide initiative
  • Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
  • Find your best way to work with our office-led, remote-friendly PersonioFlex! Most teams offer a roughly 50% remote, 50% in-office working framework
  • Invest in your development with an annual personal development budget to use on professional memberships, external certifications, conferences, and more
  • Connect with your fellow Personios at regular company and team events like All Company Culture Week and local year-end celebrations
  • Engage in a high-impact working environment with flat hierarchies and short decision-making processes
Apply for this job
About us
Bring your best. Make your mark. We’re using technology to revolutionize the way HR operates so that we can transform the way millions of people experience work every day. We move fast, challenge the status quo, and support our people as they shape their careers.

With over 10,000 customers and a team of 2,000 in eight offices around the world, now is the perfect time to join! We believe in hiring driven people who want to make an impact. So bring your best, and let’s build the future of HR technology together.

Discover our Personio Principles, that guide our mindset, behaviours, and the ways we work together:

Exceed Customer Expectations: We anticipate, prioritize, and solve for the needs of our customers.
Deliver Exceptional Results: We dream big and move with urgency to make great things happen.
Elevate One Another: We work together as trusted partners to amplify our collective impact.
Care to Challenge: We care personally and challenge directly to unlock our full potential.
Ignite Positive Momentum: We embrace the challenge with a positive mindset and celebrate our wins together.
 
  

Required profile

Experience

Industry :
Computer Software / SaaS
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Customer CentricityCustomer Communications ManagementPayroll ProcessingPayroll Regulations

Other Skills

  • Reliability
  • Detail Oriented
  • Verbal Communication Skills
  • Teamwork
  • Empathy
Are you interested?

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