Offer summary

Qualifications:

Experience in payroll, Previous experience with in-house payroll.

Key responsabilities:

Resolve client queries in a prompt and professional manner

Stay updated on Payroll software upgrades and legislative changes

Meet KPIs and targets outlined in the In Year Review

Authorize team holiday requests, handle sickness logs, and be the first line for team queries

IRIS Software Group is a leading global provider of mission critical software & services & one of the UK’s largest privately held software companies. We help organisations to make better business decisions by developing integrated software solutions to minimise admin, make business processes more efficient & give more time to do what’s valued. We started 45 years ago with accountancy software & have evolved to be relied on by more than 100,000 customers across 135 countries in accountancy, education & business. We invest heavily in development using the latest processes & technologies, driven by our Indian & Romanian Centres of Excellence to build the next generation of cloud-based accountancy, HR & education solutions. Almost one million UK employees are managed by our HR solutions, & one in six UK employees are paid through IRIS payroll solutions. We are the largest third-party online tax filer with the UK Government, & we are used by 54 of the top 100 US & 93 of the top 100 UK accountancy firms. We also serve over 12,000 schools & academies, & almost four million UK families use our apps to connect to their child’s school. Since 2023, we have been awarded Tech CEO of the Year 2023 (Elona Mortimer-Zhika) in the UK Tech Awards; Cloud Innovation of the Year 2023 by UK IT Industry Awards; Tech Employer of the Year (2023 & 2024) in the Thames Valley Tech Awards; Technical Innovation – National Supplier 2024 Award at the Onrec Awards. IRIS Education has been named Company of the Year at the UK National MAT Awards 2023, crowned Company of the Year (more than 12m) in the Bett Awards 2023 & awarded Best EdTech Product – School Management Solutions in the Global EdTech Awards 2024. Troncmasters By IRIS also won the Payroll Innovation Award in the Global Payroll Association Awards 2024. We are proud of our Great Place to Work accolades, including Best Workplaces in Tech, Best Workplaces for Wellbeing and Best Workplaces for Women.

Job description

This is a full time position leading a team of Payroll Managers, to facilitate the smooth running of FMP Payroll Services by: - Supporting the Regional Operations Managers - Ensuring clients’ payrolls are run in an accurate, efficient and effective manner - Maintaining high client retention rates - Achieving high customer satisfaction in accordance with personal, team and objectives. - Supporting and assisting in the upskilling of the Payroll Managers

Main Responsibilities: - The speedy, efficient and professional resolution of client queries, thus building and maintaining good relationships with clients - Keeping up to date with upgrades and developments in the Payroll software products - Keeping up to date with developments is legislation changes as they affect FMP Payroll Services clients - To fulfil objectives/targets as set out in the In Year Review - Attend and input to regular Team Leader Meetings - Be responsible for authorising team holiday requests and logging team sickness - First line of response in dealing with team members’ queries - First point of escalation for client issues - Liaise with Account Management regarding teams client issues - Attend client meetings when required - Output Monthly KPI data to Operations for your team - Monitoring, management and action of feedback from Peak-on surveys each period. - Ensuring all team BACS are sent on or before the deadline

Qualifications: - Payroll experience - Have worked on in house payroll - Manual calculations - Excellent telephone manner - High level of customer service skills - Good team working skills, helpful and trustworthy

Required profile