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Customer Success Executive USA - Remote Job

unlimited holidays - extra holidays - extra parental leave - long remote period allowed

Remote:

Full Remote

Work from:

United States

Offer summary

Qualifications:

Excellent interpersonal skills, Independent thinking and innovative mindset, Goal-oriented with strong English proficiency, Experience in customer engagement, sales, negotiation, and CRM software.

Key responsabilities:

Engage with new prospects and recommend suitable courses or activities based on their needs
Build and maintain client relationships, stay current with industry trends, especially in supporting international customers
Collect and analyze data, prepare sales reports, and continuously improve product offerings
Attend workshops, communicate via phone, implement effective sales strategies for customer satisfaction

EnthuZiastic E-learning Startup https://enthu.com/

11 - 50 Employees

See more EnthuZiastic offers

Job description

This is a remote position.

Understand queries coming from new prospects, engage and understand their needs
Research and recommend courses, community activities, etc based on their needs
Build and maintain relationships with clients and prospects
Stay current with trends and competitors to identify improvements or recommend new products
Collect and analyze information and prepare data and sales reports
Attend workshops to learn more technical and professional skills for the job
Build and maintain professional networks
Make phone calls, converse over audio and text messaging with prospective customers
Open to working late night or early morning shift to support international customers

Requirements

Excellency in people interaction skills
Ability to think independently and innovatively
Self-motivated and goal-oriented , desire to deliver results
Good command in English
Knowledge of Google Suite and any CRM software (Ex: Zoho CRM)
Ability to negotiate and understanding of prospects needs , customer engagement and sales skills
Fast learner and quick thinker
Passionate about helping customers and building long term relationships
Ability to adapt and grow in a competitive environment
Ability to learn any new software tool that is adopted by the organization for sales productivity
Should be able to understand the procedure
Dispute solving skills
Communication skills should be good
Sales Support skills should be there

Benefits

Opportunity to be a part of a dynamic growth focused tech startup
Great learning opportunities to develop new skills and understanding of cutting edge software tools and processes
Opportunity to work closely with serial tech entrepreneurs from Silicon Valley
Fun loving environment and caring team mates and inclusive culture of the company