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API Connect Support Engineer

Remote: 
Full Remote
Experience: 
Senior (5-10 years)
Work from: 
North Carolina (USA)

Offer summary

Qualifications:

5+ years of experience in IT operational/production support, Experience in supporting IBM API Connect, OpenShift/Kubernetes/IBM Cloud Pak experience preferred, Strong troubleshooting, analysis, and dashboarding skills.

Key responsabilities:

  • Troubleshoot and triage production issues
  • Provide on-call weekend support
  • Lead triage calls and provide interface support
  • Monitor system health and document findings
AppLab Systems, Inc logo
AppLab Systems, Inc https://applabsystems.com
201 - 500 Employees
See more AppLab Systems, Inc offers

Job description

Hi,

Hope you are doing good…!!

I am Baiju represented to Applab Systems and I have an excellent job opportunity for you. Please find the below job description and if you are comfortable, please reply or contact me for further discussion.

Job Title: API Connect Support Engineer
Location: NC (Remote)
Job Type: 6-12+ Months

Job Description:
The engineer will be responsible for the operational support of DataPower, and API Connect for customer's Gateway team.

Qualifications
• 5+ years of experience in a relevant IT operational/production support position
• 3 years of experience supporting IBM API Connect
• OpenShift/Kubernetes; IBM Cloud Pak products experience is a plus
• Ability to effectively troubleshoot issues
• Ability to analyze logs and identifying the kind of issue and route it accordingly.
• Dashboarding, reporting, and alerting using Splunk or similar tools
• Strong drive for process improvement and operational excellence.

Responsibilities
• Troubleshoot / triage Production Issues
• Support on call on weekends as per roaster
• Lead triage call with Incident management team and project teams
• Provide interface support, identify if it's a platform specific issue and route to the platform team etc.
• Monitor and report on system health
• Document learnings, root cause analysis and defect prevention steps.

--
Thanks & Regards,
Baiju Kumar
baiju@applabsystems.com
+1 732-847-2074
4365 Route 1 South, Suite 105, Princeton, NJ-08540

Required profile

Experience

Level of experience: Senior (5-10 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Problem Reporting
  • Troubleshooting (Problem Solving)

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