Senior Information Services Manager - ITS-Clin Revenue Cycle (Remote) at UTMB Health

Minimum Qualifications:

Bachelor's degree or equivalent in related field and seven years of experience. **

Job Summary:**

Responsible for the development, management, and security of information systems, daily operations of departmental personnel, process improvement, change management for growth and enhancements, and project management for new system implementations. Works in collaboration with leaders in Information Technology Services (ITS) and other divisions across the enterprise to support the departmental and institutional strategic plans. **

Preferred Qualifications:**

• A minimum of five years of experience in Healthcare Information Technology is required.
• A minimum of three years of personnel management experience is required.
• Experience in Epic billing information systems is required.
• Epic certifications in Resolute Professional Billing and/or Resolute Hospital Billing are preferred but not required.

Job Duties:

To assist the Director in the development and management of the clinical revenue information systems and in the direction of the daily operation of the IT Clinical Revenue team. Works in collaboration with leaders in Information Technology Services (ITS) and other divisions to support the departmental and institutional strategic plans. Manages a team of 10 staff and occasional contractors who are responsible for supporting Epic Resolute for professional and hospital billing across UTMB. Develops and implements operational plans for new and existing business computer applications. Participates in development of project proposals for customers. Must be able to work within both a team-oriented environment and independently. Project management skills are preferred. Ability to communicate clearly and concisely through written and verbal communications is required. Strong interpersonal skills are required.

• Assists the Director in the development, review, and maintenance of strategic and operational plans for information technology tools and usage, including a long-term vision of information systems.
• Coordinates with the Director on the planning, design, development, and implementation of new application systems, and the maintenance of existing systems.
• Stays abreast of new procedural coding and billing regulatory requirements as they arise to always ensure billing compliance for UTMB.
• Assists with annual budgeting for operational and capital expenses and ensures cost effectiveness.
• Leads large strategic projects and manages project budgets and resources to ensure timely completion.
• Manages multi-faceted efforts and resources interdependently.
• Provides effective project management for all assigned initiatives.
• Meets with customers to define scope of projects and user needs.
• Prepares reports to inform leadership of project status and any deviation from project goals.
• Manages ITS staff by recruiting, training, mentoring, promoting, disciplining, and coaching employees, communicating job expectations, and evaluating their performance.
• Identifies problematic processes and implements process improvement initiatives.
• Works and interacts closely with cross-functional teams to build collaborative working relationships with internal and external customers to support the institution’s vision.
• Demonstrates the ability to communicate effectively across cultural boundaries and work harmoniously with diverse groups.
• Identifies functional and technical aspects of issues and integrates appropriate resources to meet business requirements.
• Recognizes and clears obstacles in the path of success for respective team(s).
• Coordinates and participates in resource procurement activities such as search committees, interviews, RFIs, RFPs, and contracts for various technical resources, applications, and staff as required.
• Audits systems and assesses their outcomes.
• Serves as an Audit and Compliance liaison for Information Services as needed.
• Identifies appropriate internal controls for department; provides mechanisms to monitor and enforce compliance.
• Performs related duties as required.

Knowledge/Skills/Abilities:

• Ability to manage remote teams as equally and effectively as onsite teams, while maintaining the cohesiveness of functioning as one team.
• Ability to mentor staff and constructively influence staff and team morale.
• Strong knowledge of clinical, business, and/or financial applications and processes.
• Assists ITS leadership with recommendations on organizational structure planning and decisions.
• Proven managerial and leadership abilities with a solid record of accomplishment in healthcare information technology.
• Must be able to effectively communicate at all organizational levels, understand the institution’s vision, mission, and goals, and translate them into information technology initiatives.
• Exhibits the highest values of excellence, respect, integrity, and innovation.
• Adept and comfortable working with executives, physicians, other clinicians, academic
• leaders, and research faculty.
• Energetic, assertive, self-confident, and creative.
• Excellent presentation skills, verbal and written.
• Ability to thrive in a changing environment.
• Effective problem-solving skills.
• Ability to analyze and evaluate data and make appropriate decisions/recommendations.
• Ability to foster a strong, collaborative working environment.

Work Schedule:

Monday through Friday, 8am to 5pm and on-call support for staff as needed. **

Salary Range:**

Actual salary commensurate with experience. **

Equal Employment Opportunity**

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities. **

Primary Location**

United States-Texas-Galveston **

Work Locations**

0113 - Administration Bldg **

Job**

Information Technology **

Organization**

UTMB Health

Regular **

Shift**

Standard **

Employee Status**

Manager **

Job Level**

Day Shift **

Job Posting**

Feb 5, 2024, 2:52:48 PM