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Salesforce Administrator SR - Service/Exp Cloud

unlimited holidays - extra holidays - extra parental leave - long remote period allowed
Remote: 
Full Remote
Experience: 
Senior (5-10 years)
Work from: 

Offer summary

Qualifications:

5+ years experience as a Salesforce Administrator, Salesforce Administrator certification, Service Cloud and Experience Cloud certifications, Proven experience in mentoring administrators, Expertise in Salesforce Lightning configuaration and customization.

Key responsabilities:

  • Customization, configuration, and administration of Salesforce, specializing in Service Cloud and Experience Cloud
  • Enhance and optimize Service Cloud and Experience Cloud functionalities
  • Collaborate with stakeholders for strategic alignment
  • Integrate Salesforce with other platforms & tools, enforce security measures, and ensure regulatory compliance
Inclusion Cloud logo
Inclusion Cloud Information Technology & Services SME https://inclusioncloud.com/
201 - 500 Employees
See more Inclusion Cloud offers

Job description

We are currently seeking a seasoned and highly skilled Senior Salesforce Administrator with a focus on Service Cloud and Experience Cloud. In this pivotal role, the successful candidate will lead the optimization and administration of our Salesforce platform, driving efficiency, innovation, and user engagement in both Service Cloud and Experience Cloud environments.

Responsibilities:

  • Provide experience in the configuration, customization, and administration of Salesforce, emphasizing Service Cloud and Experience Cloud.
  • Develop and implement innovative solutions aligned with organizational goals.
  • Oversee and enhance Service Cloud functionalities, serving as the subject matter expert for customer support processes.
  • Collaborate with senior stakeholders to align Service Cloud strategies with broader business objectives.
  • Configuration and management of Experience Cloud, ensuring an exceptional and tailored user experience.
    • Work closely with UX/UI teams to set the standard for user-centric design principles.
    • Collaborate with cross-functional teams, mentoring junior administrators and fostering a culture of continuous improvement.
      • Act as a key contributor to Salesforce-related projects and initiatives.
      • Lead efforts to integrate Salesforce with various platforms and tools, enhancing overall system capabilities.
        • Evaluate, recommend, and implement third-party integrations to support business objectives.
        • Establish and enforce advanced security measures to safeguard sensitive data within Salesforce.
          • Ensure ongoing compliance with industry regulations and internal policies.
          • Design and deliver advanced reports and dashboards to provide actionable insights to senior management.
            • Work closely with stakeholders to understand complex reporting requirements.

            Qualifications:

            • More than 5 years of experience as a Salesforce Administrator with a strong focus on Service Cloud and Experience Cloud.
            • Salesforce Administrator certification required; additional certifications related to Service Cloud and Experience Cloud are highly desirable.
            • Proven experience in guiding and mentoring Salesforce administrators.
            • Expertise in configuring and customizing Salesforce Lightning components.
            • Demonstrated success in designing and implementing Experience Cloud portals.
            • Advanced knowledge of data management, security, and compliance within Salesforce.
            • Excellent communication and collaboration skills with the ability to engage effectively with executive-level stakeholders.
            • Strong analytical and problem-solving abilities.

            Required profile

            Experience

            Level of experience: Senior (5-10 years)
            Spoken language(s):
            English
            Check out the description to know which languages are mandatory.

            Other Skills

            • Problem Solving
            • Verbal Communication Skills
            • Mentorship
            • Analytical Skills
            • Collaboration
            • Team Management

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