Offer summary

Qualifications:

Fluent in German and proficient in English, At least 1 year of experience in customer support, Excellent communication skills and good judgement.

Key responsabilities:

Handling customer inquiries via chat, email, and phone

Investigating and resolving customer issues

Maintaining records accurately and assisting with account management

Are you looking for international talent for your company? Eugenia Talent Recruitment is a Portuguese recruitment agency, that was born after years of experience in the recruitment field by the hand of Republica 45. Specializing in multilingual jobs and internships abroad, we represent the link between talent and employers. Our service is personalized, as we are not a job board: we specialize in customized recruitment solutions. Through our partnerships, we make sure we are able to do what we love the most: Contribute to a globalized world where opportunities are endless, make sure we connect the right talent to the right position, and take care of all the parties involved by delivering a genuine service.

Job description

Type of position:

Full-time position

Key languages:

Fluent level of German

Sector:

Customer Service

About our Client:

Would you like to work in dynamic, multicultural environment? If you are willing to take challenges and become a part of a global international company, this opportunity might be for you!

As a Customer Support Agent, you will be responsible for guaranteeing a great level of customer satisfaction! This role is critical to recognize any troubles that customers may experience and to solve them efficiently and accordingly.

The Offer:

Online chatting, e-mailing, and handling incoming customer requests and calls, accordingly assigned;
Recognizing the client's issue and resolving it through investigation
Keeping a record of every action and classifying situations and potential faults
Creating and assisting with accounts, reviewing and uploading videos, and channel upkeep
Enter accurate information into database.

Requirements: