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Bilingual Over-the-Phone Interviewer

Remote:

Full Remote

Contract:

Full time

Work from:

United States

Offer summary

Qualifications:

Fluency in English and Mandarin, Strong communication and listening skills, Ability to work remotely with a minimum internet speed requirement of 10 MBPS upload and 25 MBPS download, Completion of background check, drug test, and language proficiency assessment with a High School Diploma or equivalent.

Key responsabilities:

Conduct bilingual phone interviews using specified scripts with healthcare patients
Gather detailed survey responses and accurately record them in the database
Provide excellent customer service for precise data collection

Teneo Linguistics Company SME https://www.tlctranslation.com/

11 - 50 Employees

See more Teneo Linguistics Company offers

Job description

Join our team as a Bilingual Interviewer and play a role in collecting valuable feedback from healthcare patients. Conduct phone interviews in both English and Mandarin, following provided call scripts. This position involves a variety of projects, including patient hospital visit satisfaction surveys, healthcare provider satisfaction, insurance policy satisfaction, and more.

Responsibilities:

· Conduct phone interviews with healthcare patients in either English or Mandarin, following provided call scripts.

· Capture detailed responses from members in surveys.

· Record members' responses accurately in the database.

· Provide excellent customer service to ensure accurate data collection.

Requirements

Ability to communicate, read, and write in English and Mandarin.
Strong communication skills, with the ability to remain focused and stay on topic.
Ability to work from home in a private and quiet space, with internet meeting minimum speed requirements.

o 10 MBPS upload and 25 MBPS download.

Successful completion of a background check and drug test.
Successful completion of a language proficiency assessment.
High School Diploma or equivalent.

Benefits

Work from the comfort of your home with provided equipment, including a monitor, keyboard, mouse, cabling, and headset.
Enjoy flexibility in scheduling; create your own weekly schedule upon employer’s approval*. Weekly hours may vary based on project needs.
Don't miss out on this fantastic opportunity to make a positive impact in healthcare data collection while enjoying the benefits of a flexible work-from-home environment.

*Weekly schedule preferences are submitted for approval the week before scheduling.