Who We Are
The world is moving towards instant digital payments and TabaPay is leading the way. We help thousands of Fintechs in the US and Canada instantly move money in and out of accounts and we are actively expanding into other countries. Our customers represent the hottest verticals in the financial service industry such as neobanks, challenger brokers, crypto traders, gaming and wallets. TabaPay is a highly profitable rocketship that processes billions of dollars each year. To learn more visit www.tabapay.com.
Responsibilities
• Manage a secure and high-performance network infrastructure to support financial transactions, making sure the systems are up and running.
• Perform regular monitoring of network traffic, monitoring alerts to proactively identify potential issues and optimize network performance for seamless financial operations.
• Collaborate with cross-functional teams to troubleshoot and resolve network issues, ensuring zero downtime. Work with Card Networks in case of network issues.
• Conduct weekly network maintenance tasks, such as firmware upgrades and patch management, in alignment with industry best practices and company procedures.
• Create and maintain detailed documentation of network configurations, procedures, and troubleshooting guides.
• Participate in Incident Response & Disaster recovery planning and testing to ensure the continuity of financial operations in the event of a network-related incident.
• Collaborate closely with IT and Operations teams to align network security measures with overall company policies and regulatory standards.
• Stay on top of industry trends, emerging technologies, and security threats to continuously enhance the network's capabilities and resilience.
• Participate in an on call rotation to provide support during off-hours and respond to network issues promptly.
• Monitor network performance and proactively identify issues in case of network outages during on-call shifts.
• Respond to alerts and incidents promptly, troubleshooting to identify the root cause, escalate when necessary
• Proactively restart the servers if needed in case of outages.
• Update the system status on the company website.
• Notify internally about the outages within the company.
• Send bulletins incase of outage higher than the threshold set by the team.
• Serve as the first point of contact for incidents during on-call/graveyard shifts.
• Participate in daily update of audit requirements/documents during on call shifts.
• Update various alerts on internal page and notify team in case of anomaly.
• Create and maintain a centralized documentation page for all change ticket.
• Keep a detailed and up-to-date log of all change tickets, including information such as ticket number, requester, status.
• Perform daily/weekly timed tasks as per given procedures and provide update to the team.
• Participate in on-call rotation handover and communicate effectively with the team members.
Qualifications
• Bachelor’s degree in information technology, Computer Science, or a related field.
• 1-3 years of professional experience in a similar role
• Strong understanding of networking principles, protocols, and technologies.
• Willingness and availability to work on-call hours, which may include nights, weekends, and holidays.
• Hands-on experience with systems, routers, switches, firewalls, and related network hardware.
• Relevant work experience in network administration or a similar role.
• Strong analytical and problem-solving skills, with meticulous attention to details.
• Ability to work well in a team environment and collaborate with other IT professionals.
Please note, part of this job requires a schedule that requires hours over the night, you must be able to perform the duties required of this job at the hours below.
Day Shift (9:00 AM - 5:00 PM)
Evening Shift (5:00 PM - 1:00 AM)
Night Shift (1:00 AM - 9:00 AM)
The pay range for this position is $95,000-$105,000; however, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.
Benefits
TabaPay offers the following benefits:
- 100% employer-paid health care insurance including medical, dental, vision, and life insurance (for employee only)
- Employer 401K Matching
- Generous and Flexible PTO
EEO Employer: TabaPay is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.
