(native Japanese) Customer Support Consultant (Yokohama, remotely)

SupportYourApp is a Support-as-a-Service that provides augmented customer care and support services for growing startups and tech companies around the globe 💛 Our mission is to make the first customer a forever customer. We accomplish it by providing secure customer care powered by human empathy and tech solutions exceeding the in-house-like quality of service. We offer: • 12 years of experience; • 1200+ professionals on the team; • 250+ clients worldwide; • 55 operational languages; • PCI/DSS L1 Service Provider and ISO/IEC 27001:2013 certifications in service; • GDPR-, CCPA-, and HIPAA-compliance; • Amazing team connectivity and responses within 24 hours; • Refined processes of onboarding, integration and communication; • Customer-oriented specialists with exceptional language skills. Our services include but are not limited to: • Customer Support (Front desk, Tier 1); • Technical support (Tier 1-3); • Customer success and sales; • Call center services; • Back-office (data entry, content moderation & enrichment); • Data annotation; • Staff augmentation (web & software developers, UX/UI designers, QA). Every company is different and requires a unique experience. That’s why we don’t offer one-fits-all solutions but approach every client individually 💛 SupportYourApp is a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.