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German Customer Support Representative for Netflix - Greece, Remote

Remote:

Full Remote

Work from:

Greece

Offer summary

Qualifications:

Fluency in German and English (Native or near native in German, B2 – C1 in English), Good understanding of MS Office.

Key responsabilities:

Manage incoming calls and identify customer needs
Build trust through open communication and provide accurate information
Keep records of interactions and follow communication guidelines

apply2day Human Resources, Staffing & Recruiting Small startup https://www.apply2day.gr/

2 - 10 Employees

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Job description

Are you a German speaker with fluency in English? We are seeking to hire a Customer Support Representative for Netflix. Take your flight and join the team in Greece. Apply now!

Responsibilities

Managing of incoming calls
Identify and access customers’ needs to achieve satisfaction
Build relations of trust through open and interactive communication
Provide accurate, valid, and complete information by using the methods/tools
Keep records of customer interaction, process customer accounts and file documents
Follow communication procedures, guidelines, and policies

Requirements

Native or near to native German language (C2)
Very good command of English language (B2 – C1)
Good MS Office skills
Strong phone contact handling skills and active listening
Excellent communication and presentation skills
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize, and manage time effectively

Benefits