E-Commerce Manager

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Job Title: E - Commerce Manager

Location: Remote (Eastern US or Central US Time Zones only)

The E- Commerce Manager will support Galderma's E-Commerce strategy and operations. This role will be responsible for ensuring that Galderma achieves its targeted revenue, profit, and ROI goals for online customers managed directly or indirectly. Will work with internal stakeholders to drive traffic to customer websites, increase sales, and ensuring customer satisfaction utilizing a range of tools and software to manage e-commerce platforms and analytical data. The Ecommerce Manager represents all brands under the Galderma portfolio and works collaboratively with the cross functional team to drive efficient and profitable sales.

Essential Functions

• Assigned responsibility is ecommerce class of trade & customer(s).   
• E-Commerce customers to include and is not limited emerging E-commerce customer(s), with secondary internal support to Amazon, Wal-Mart.com, Target.com
• Deliver against growth objectives as set by the company with attention given to budgets & profitability.
• Assists as needed with P&L management to include - customer trade spend rates, media and advertising budgets, sales agency revenue forecasting, and personal T&E.
• Collaborates with cross-functional teams (Brand, Media, Digital Marketing, Trade Marketing, Supply Chain, Finance, Demand Planning) to deliver actionable solutions and consistent messaging and branding across customers online
• Leverages company principles across 4P’s (price, promotion, digital placement, product) to optimize distribution, online content, online promotions, digital merchandising and overall audience engagement and POS
• Utilize data analysis to prepare internal and external presentations that provide fact base recommendations utilizing syndicated data, general market trends, retailer databases, and local market knowledge in conjunction with corporate developed templates.
• Activates and analyze online strategies to improve performance. Leverage metail profitability metrics to drive enhancements to the business.
• Being up to date with trends and innovations in e-commerce, and making recommendations for improvement
• Builds cross-functional relationships both internally and externally to capitalize on business opportunities; works with external agencies to execute strategies, assists in building an ecommerce center of excellence
• Takes personal accountability and ownership for results
• Forecasts sales and communicates internally for production planning as needed
• Manages deductions and/or invoices received from customers for accounting purposes as needed
• Other duties as assigned

Leadership Competencies

• Drives for Results: Focuses on achieving concrete, positive results that contribute to the company’s success. Takes the initiative to get things done and approaches tasks/problems with a sense of urgency. Perseveres toward goals and can be relied upon to meet commitments. Anticipates potential obstacles and identifies means to overcome them and reach goals. Resiliently responds to setbacks and keeps self and others focused on achieving the objective.
• Analyzes Issues: Asks the right questions and looks past superficial symptoms to accurately identify root causes of problems. Collects and integrates the appropriate information to make a sound and practical decision. Quickly and accurately separates relevant from irrelevant information. Draws logical conclusions from the interpretation and assimilation of multiple data points. Identifies the risks, benefits, and opportunities of various options and solutions. Carefully examines issues and avoids rushing to solutions.
• Works Collaboratively: Understands how things are accomplished in a complex organizational context and works with and through others to get things done Recognizes stakeholders’ objectives and demonstrates a willingness to help others meet their needs even when they may go beyond one’s own agenda. Effectively navigates the political landscape in order to build alignment and achieve desired results. Is willing to accept decisions that are best for all concerned, even if they are not personally beneficial.
• Challenges Convention: Consistently pushes against the status quo and encourages others to do the same. Challenges standard approaches and traditional ideas in search of more effective or efficient options. Champions innovation and motivates others to find new and better ways of doing things. Is willing to adapt one’s approach to meet changing conditions or business needs. Respects and encourages diversity of thought. Displays insight regarding new ideas or approaches that are likely to have practical application.
• Builds Relationships: Treats others with consideration and respect and values those whose goals, background, or perspective differ from one’s own. Demonstrates emotional intelligence and tailors his/her interpersonal style to ensure optimally effective interactions and outcomes. Operates and interacts with others using a combination of candor and finesse. Stays aware of own reactions and consistently maintains a constructive and composed demeanor regardless of circumstances.

 Minimum Education, Knowledge, Skills, and Abilities

• Bachelor’s degree from a four-year college/university required
• Five (5) years of CPG or other relatable experience in Ecommerce working with retailers
• Must be a self-starter, team-oriented individual with a strong work ethic
• Strong creative thinking and problem-solving skills
• Entrepreneurial mindset that drives speed of situational assessment and decision making
• Experience in developing and implementing business plans that exceed expected goals
• Capable of dissecting challenging business situations, developing business proposals, and presenting to senior management
• Ability to analyze data and monitor retail patterns to identify opportunities and risks; experience with SEO & PPC tools, advertising platforms, ecommerce platforms such as shopify, syndicated databases
• Strong presentation, written and verbal communication skills
• Demonstrated interpersonal skills including ability to communicate effectively with people of diverse backgrounds and skill sets
• Ability to manage multiple projects and deadlines
• Industry knowledge and understanding of different media platforms and trends

What we offer in return

• A great work environment with an inspiring work ambiance
• Growth and development possibilities
• An excellent benefits program starting day one
• Pension program after one year of service (company contribution of up to 10%)
• Tuition Reimbursements
• Service awards program

Next Steps

• If your profile is a match, we will invite you for a first virtual conversation with the recruiter.
• The next step is a virtual conversation with the hiring manager 
• The final step is a panel conversation with the extended team

Our people make a difference

At Galderma, you’ll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.