Offer summary

Qualifications:

Fluent in Chinese and Malay; fluent English is mandatory., At least 1 year of experience in a Customer Support role, preferably in the financial industry., Knowledge of financial products such as FX, Futures, Cryptos, and Stocks is a strong advantage., Excellent troubleshooting, communication, and problem-solving skills. .

Key responsibilities:

Respond promptly and professionally to client queries via live chat, email, and phone.

Support clients in Chinese- and Malay-speaking markets with onboarding and technical issues.

Manage and verify KYC documentation and maintain accurate client records within the CRM system.

Collaborate with internal departments to resolve client issues efficiently.

Job description

We are looking to hire a fluent Chinese and Malay-speaking Trader Support Officer to join our growing team remotely. The successful candidate will be the first point of contact for prospective and existing clients of The Trading Pit and will also provide support to internal teams as needed. You will deliver exceptional customer service via live chat, email, and phone, while assisting with technical and account-related queries.

Languages Required: Fluent in Chinese and Malay; Fluent English (written and spoken) is mandatory.

Responsibilities:

Respond promptly and professionally to client queries via live chat, email, and phone.
Deliver accurate and clear information about our products and services.
Support clients in Chinese- and Malay-speaking markets with onboarding, technical issues, and trading platform usage.
Manage and verify KYC documentation and onboarding procedures.
Maintain accurate client records within the CRM system.
Collaborate with internal departments to resolve client issues efficiently.
Handle affiliate agreements and monthly commissions, including contract drafting, performance tracking, and commission processing.
Provide localized support tailored to the Chinese and Malay-speaking markets.
Translations for website and marketing materials in Chinese and Malay

Requirements:

Fluent in Chinese and Malay — mandatory.
Fluent in English — both written and spoken — mandatory.
At least 1 year of experience in a Customer Support role, preferably in the financial industry.
Knowledge of financial products such as FX, Futures, Cryptos, and Stocks is a strong advantage.
Excellent troubleshooting, communication, and problem-solving skills.
High level of computer literacy, including proficiency in Microsoft Office tools.
Highly organized, detail-oriented, and capable of multitasking in a fast-paced environment.
Customer-oriented mindset with a proactive, positive attitude.
Willingness to work on public holidays.

What We Offer:

Competitive salary based on experience and qualifications
Career growth opportunities and ongoing professional development
Continuous training and hands-on experience with modern technologies
21 days of annual leave + 6 days of sick leave
Work anniversary gift & birthday half-day off
Digital onboarding and full remote support during induction
Supportive, international team — plus local teammates for occasional in-person meetups
Opportunities to attend and support local events with our partners and clients

Required profile