Offer summary

Qualifications:

Bachelor’s degree required., 3+ years in customer success or related role, preferably in SaaS or EdTech., Excellent communication and interpersonal skills are essential., Proficiency in CRM software and Microsoft Office Suite is necessary..

Key responsibilities:

Serve as the primary point of contact for clients post-implementation.

Respond to client inquiries and resolve issues promptly.

Conduct training sessions and create resources for effective platform use.

Collaborate with internal teams to enhance the overall customer experience.

Job description

Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders, Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets.

About DualEnroll: (A Banyan Portfolio Company)

DualEnroll was founded in 2012 with a mission to streamline and automate every facet of dual and concurrent enrollment, enabling colleges to serve students more effectively and efficiently. Trusted by over 100 colleges across the United States, our native cloud SaaS platform offers comprehensive tools for student admission and registration, credentialing high school instructors, managing ongoing mentorships, and supporting course administration and reporting.

As a proud member of the Banyan Software family (see more information below), we combine our expertise with Banyan’s resources to drive further growth and innovation. For more about our work and impact, visit dualenroll.com.

Job Title: Customer Success Manager

Location: Remote (US Based)

Role Overview:
We are seeking a proactive and customer-focused Customer Success Manager to join our growing team. In this role, you will be the primary point of contact for clients who have completed the implementation process, ensuring they derive maximum value from our platform. Your responsibilities will include providing ongoing support and collaborating with internal teams to enhance the customer experience. Some onboarding of new clients may also be required. Your efforts will directly contribute to the success of dual enrollment programs nationwide.

Key Responsibilities:

Customer Support: Respond to client inquiries via email, phone, and scheduled meetings, resolving issues promptly and effectively.
Relationship Management: Build and maintain strong relationships with clients, understanding their needs and advocating for their success.
Training and Education: Conduct training sessions and create resources to help clients utilize the platform effectively.
Feedback Collection: Gather client feedback to inform product improvements and share insights with the product development team.
Collaboration: Work closely with sales, product, and technical teams to ensure a cohesive customer experience.
Client Onboarding: Lead new clients through the onboarding process, ensuring a smooth transition to the DualEnroll platform.

Required Skills & Experience:

Bachelor’s degree.
3+ years in a customer success, stakeholder management, or related role, preferably within the SaaS or EdTech industry.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Proficiency in CRM software (e.g., HubSpot) and Microsoft Office Suite.
Ability to work independently and manage multiple client accounts.

Preferred Qualifications:

Familiarity with workflow automation tools and data analytics.
Experience in the education sector, particularly with dual or concurrent enrollment programs.

What We Offer:

Opportunity to make a meaningful impact in the education sector.
Collaborative and inclusive work environment.
Professional growth through challenging projects and supportive leadership.
Competitive compensation, medical insurance benefits, and flexible work arrangements.

Why Join DualEnroll?
Be part of a mission-driven team dedicated to enhancing education access through technology. At DualEnroll, you’ll have the opportunity to work on impactful projects in a collaborative, innovative environment supported by Banyan Software's resources and expertise.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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