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Product Operations Coordinator

Remote: 
Full Remote
Contract: 
Full time
Work from: 
United States

Offer summary

Qualifications:

2+ years of experience in Product Operations, Program Management, or Business Operations in SaaS., Strong organizational and project management skills with a focus on execution., Experience with project management tools like Jira, Confluence, and data analysis tools like Looker and Google Sheets/Excel., Excellent communication and stakeholder management skills, with a proactive mindset..

Key responsibilities:

  • Assist product managers in identifying issues and trends related to legacy systems and provide feedback to leadership.
  • Track customer migration progress, flag issues, and maintain migration tracking dashboards.
  • Collect and analyze customer feedback to inform product strategy and develop reporting dashboards.
  • Support process improvements and assist in creating internal playbooks for product processes.

FiscalNote logo
FiscalNote Information Technology & Services SME https://fiscalnote.com/
501 - 1000 Employees
See all jobs

Job description

About the Position
We’re looking for a Product Operations Coordinator to be the backbone of our product and development teams—helping us move faster, collaborate smarter, and deliver even more value to our customers. In this role, you’ll play a key part in scaling our product operations function, ensuring our teams stay focused, aligned, and ready to tackle the next big challenge. If you thrive on problem-solving, love optimizing workflows, and enjoy working cross-functionally, this is your opportunity to shape how we operate and grow.

About the Product Team
As a product-led company, the Product team at FiscalNote is where the magic happens. The team includes product management, project management, data products, and professional services. Product works to understand customer and market needs and to design and deliver world-class solutions that meet those needs. If you want to work in a highly engaged and collaborative environment to solve emerging challenges, Product at FiscalNote is for you.

About You
You excel at managing multiple tasks, tracking complex workflows, and ensuring smooth operations across teams. You’re proactive and know when to escalate issues to the right stakeholders to prevent bottlenecks. You have a strong analytical mindset and enjoy digging into data to identify trends, inefficiencies, and opportunities for improvement. You’re comfortable working cross-functionally, collaborating with Product Managers, Engineers, Customer Success, and Support teams. You have experience with project management tools like Jira, and you’re eager to improve processes to drive efficiency. You’re not afraid to ask questions, take initiative, and ensure that product operations run smoothly.

#LI-HR1

What to Expect in this Position
  • Legacy Products 
  • Assist product managers in identifying recurring issues, trends, and customer pain points related to legacy systems and how to effectively communicate and triage these issues. Provide regular feedback to CPO, CTO, and VP of Engineering about product stability.
  • Assist Product Managers with Jira backlog, client and internal stakeholder requests, and performance concerns for legacy products. Track feature deprecations, organize internal documentation, and determine effective escalation protocol.
  • Ensure that legacy product issues are properly documented, categorized, and assigned.
  • Client Migrations
  • Assist CS and PMs in answering migration-related questions and preparing FAQs or guides.
  • Track customer migration progress, flag issues, and update documentation.
  • Maintain migration tracking dashboards, compile feedback, and highlight trends for decision-making.
  •  Ensure that technical dependencies are accounted for and migration blockers are escalated.
  • Customer Insights & Feedback Loops
  • Collect, organize, and analyze customer feedback to surface trends that inform product strategy.
  • Develop and maintain reporting dashboards that provide visibility into customer pain points and adoption trends.
  • Work with Product and Customer Success teams to close the feedback loop with users and ensure insights lead to action.
  • Operational Efficiency & Performance Tracking
  • Assist in defining and monitoring team performance metrics related to product development, releases, and issue resolution.
  • Partner with engineering, design, and product teams to remove bottlenecks and streamline workflows.
  • Support sprint planning and backlog management by ensuring clear prioritization and alignment with business goals.
  • Capital Expenditures (Capex) & Budget Tracking
  • Help track Capex spending related to product and engineering investments.
  • Additional Responsibilities
  • Support process improvements that enhance cross-team collaboration and knowledge sharing.
  • Assist in creating internal playbooks and training materials for new and existing product processes.
  • Work with stakeholders to improve go-to-market readiness, ensuring that customer-facing teams are equipped with the latest product updates.

    • What Sets You Apart
  • 2+ years of experience in Product Operations, Program Management, Business Operations, or a related role in SaaS.
  • Strong organizational and project management skills with a focus on execution.
  • Experience with tools like Jira, Confluence, Looker, Salesforce, and Google Sheets/Excel for tracking and analysis.
  • Ability to analyze data and translate insights into recommendations for product and operations teams.
  • A proactive mindset with excellent communication and stakeholder management skills.
  • Familiarity with software development processes and agile methodologies is a plus.
    • Excited about this role, but don't meet 100% of the expected qualifications listed above? We'd still love for you to apply! 

    When applying to FiscalNote, rest assured that your application is reviewed by a living, breathing human being and evaluated based on key competencies needed for success in the position. Our Recruiting team maintains awareness of all open roles which means your application may be assessed against multiple positions and we will reach out to gauge your interest in other opportunities as appropriate. Questions or concerns? Contact recruiting.team@fiscalnote.com, we'd be happy to connect!

    As part of FiscalNote's commitment to creating an accessible and inclusive hiring process, we strive to provide reasonable accommodations for persons with medical conditions or disabilities that will enable their access to the hiring process. If you need an accommodation, please send an email to recruiting.team@fiscalnote.com to let us know the nature of your request.

    About FiscalNote 
    FiscalNote (NYSE: NOTE) is a leader in policy and global intelligence. By uniquely combining data, technology, and insights, FiscalNote empowers customers with critical insights and the tools to turn them into action.

    Home to CQ, FrontierView, VoterVoice, and many other industry-leading brands, FiscalNote helps organizations stay ahead of political and business risk.

    At FiscalNote, we Lead with Values
    ∙Know your Audience ∙ Find the Truth ∙ Drive Alignment ∙ Level Up ∙ Own the Job ∙ Bias for Action ∙ Support the Family 

    Company Benefits
    FiscalNote supports our people by enabling team members with flexibility and benefits to promote well-being and balance, ensuring all FiscalNoters can bring their authentic selves to work. We start by offering competitive salaries, retirement accounts, and equity packages to ensure we’re all FN owners. Plus, our comprehensive benefits packages align with regional requirements and expectations no matter where you are located across the globe. Learn more at https://careers.fiscalnote.com/benefits/.

    FiscalNote values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, gender, race, religious beliefs, disability, sexual orientation or age. FiscalNote is an EEOC employer.

    FiscalNote uses E-Verify to confirm the employment eligibility of all new employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.DHS.gov/E-Verify.

    Required profile

    Experience

    Industry :
    Information Technology & Services
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Product AnalysisCross-Functional CollaborationProject ManagementAtlassian ConfluenceSalesforceJIRAAgile Software Development

    Other Skills

    • Analytical Skills
    • Google Sheets
    • Microsoft Excel
    • Organizational Skills
    • Communication
    • Problem Solving
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