Senior International Operations Advisor

The Senior International Operations Advisor will manage the strategic relationship with key identified client accounts. They will be responsible for understanding the international HR, payroll, and payment strategies of these accounts, manage day to day payroll operations, contractual changes, and disputes as well as own and execute cross and up-sell activities.

Role holder will define, implement, and maintain best practice working practices, policies, and procedures to drive client success.

Owns the overall client relationship and works closely with operational and commercial teams to manage best in class client success.

Main Responsibilities:

• Main relationship owner for international client accounts delivering £50K+ per annum in revenue
• Build and maintain productive working relationships with an allocated client base, as the first point of contact for all communication, for both payroll and payroll related services including payments
• Manage payroll operations process for clients, in all countries, ensuring employees are paid accurately, compliantly and on time
• Query and incident management, via multiple communication tools
• Maintain all required departmental/management KPI and SLA reporting accurately and timely
• Proactively engage clients via multiple communication tools
• Manage relationship with IRIS FMP’s in-country specialists to provide payroll advice, guidance, and reports to clients to maintain compliance in each country
• Consistently promotes best practices providing products, services, and support to delight the customer

Knowledge/ Experience:

• Extensive client management experience is essential
• Successfully worked as an Account Manager preferable
• Strong sales acumen
• Experience in a role carrying responsibility for achieving revenue & EBIT objectives
• A solid understanding/experience working with international companies across multiple time zones and cultures

Key Competencies:

• Client focus
• Confident leader
• Commercial acumen
• Excellent communicator
• Innovative and creative thinker
• Effective decision maker
• Organised worker