Offer summary

Qualifications:

At least 2 years of experience in the U.S. healthcare industry., At least 2 years of experience in a call center or as a virtual assistant., Strong communication skills and excellent written and spoken English., High level of digital literacy and outstanding attention to detail..

Key responsibilities:

Make outbound calls to healthcare providers using internal tools.

Verify insurance acceptance, reason for visit, and appointment availability.

Troubleshoot issues that arise during calls and ensure quality of completed tasks.

Research and organize provider information and communicate promptly with the team via Slack.

Job description

Description

Peak Support is seeking for a Healthcare Customer Service Representative to join our team in the Philippines!

Position Overview:

We are hiring experienced and detail-oriented representatives to support a growing healthcare technology platform that helps patients book appointments through a combination of AI and human interaction.

Key Responsibilities:

Make outbound calls to healthcare providers using internal tools
Follow instructions to verify insurance acceptance, reason for visit, and appointment availability
Troubleshoot issues that arise during calls
Review and ensure quality of completed tasks
Research and organize provider information (e.g., practice name, contact details, hours)
Monitor and manage task queues
Communicate promptly with the team via Slack
Collaborate on improving tools, processes, and operations

Requirements

At least 2 years of experience in the U.S. healthcare industry
At least 2 years of experience in a call center or as a virtual assistant
Strong communication skills
High level of digital literacy
Outstanding attention to detail
Excellent written and spoken English

Peak Support and our Work-from-Home PLUS model

At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.

We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.

Required profile