System Administrator

Your KBR future – delivering solutions and changing the world

The Opportunity

The Systems Administrator is responsible for the support, maintenance, and ongoing improvement of client ICT Service Desk environments, ensuring high availability and performance across systems and services. Operating under the direction of the Service Desk Manager, this role provides technical support for incidents, service requests, and changes, and plays a key part in maintaining system health and stability for KBR clients. 

The Systems Administrator will perform in-depth troubleshooting, escalate incidents as appropriate, and work collaboratively with other technical teams to resolve complex issues. This role requires a proactive approach to system monitoring, patching, and documentation, along with the ability to support scheduled changes and respond to incidents both during and outside of business hours, as required. 

Responsibilities 

The key responsibilities of the role will include, but are not limited to: 

Service Operations 

• Provide day-to-day administration and support of client systems, servers, and infrastructure. 

• Monitor system health, capacity, and performance using appropriate tools and dashboards. 

• Respond to and resolve escalated service requests and incidents in a timely matter and in accordance with SHIs. 

• Administer Service Desks across several government networks with varying sizes and classifications. 

• Ensure that service operations adhere to relevant SoWs, SHIs, and ITIL-based service management practices. 

• Participate in on-call and 24x7 support rosters, as required. 

Incident & Problem Management 

• Conduct root cause analysis for recurring issues and develop preventative measures. 

• Escalate complex or unresolved issues to L3, where necessary. 

• Maintain clear and detailed records of incidents, actions taken, and outcomes. 

• Support the Service Desk Manager in tracking ticket trends and recommending service improvement. 

Maintenance & Continuous Improvement 

• Perform routine system maintenance, including patching, updates, backups, and health checks. 

• Identify and propose opportunities for automation or efficiency improvements within the environment. 

• Assist in onboarding new technologies or services in line with client needs and company strategy. 

Collaboration & Documentation 

• Work collaboratively with support staff, providing guidance, mentoring, and knowledge transfer. 

• Maintain and update technical documentation, including procedures, system configurations, and knowledge base articles. 

• Liaise with other technical teams to coordinate support and delivery activities. 

• Participate in service reviews and/or technical meetings, as required. 

Incident Response & Crisis Management 

• Act as a primary escalation point for Service Desk ICT incidents, working closely with internal teams and external partners to restore services quickly and effectively. 

• Participate in post-incident reviews to analyse root causes and implement preventive measures. 

Qualifications, Skills and Experience 

Essential: 

• Experience supporting Microsoft technologies such as Windows Server 2016/2019/2022. 

• Experience supporting virtualisation platforms (eg. VMWare, Nutanix, Hyper-V). 

• Working knowledge of network fundamentals (eg. TCP/IP, VPN, firewalls, routing/switching). 

• ITIL V3/4 Foundation Certification. 

• NV1 Security clearance (with the ability to upgrade to NV2). 

• Ability to troubleshoot complex issues methodically and communicate findings clearly. 

• Strong documentation and organisational skills. 

Desirable: 

• 2+ years’ experience in a similar Systems Administration or IT support role. 

• Experience working with government ICT products, services and programs. 

• Experience working with Redhat technologies (eg. RHEL 7/8/9) 

• Familiarity with monitoring platforms (eg. Elastic, SCOM). 

• Experience working with backup and DR solutions (eg. HYCU, DPM, Veeam). 

Soft Skills: 

• Clear verbal and written communication skills, particularly in documenting technical solutions. 

• Ability to work independently as well as part of a collaborative team. 

• Professionalism in client interactions, with a focus on customer service and support excellence. 

• Adaptability and willingness to continuously learn and develop technical skills. 

Benefits of KBR

• A workplace culture certified as a Great Place To Work (Aus, India, UK & US)

• Flexible working conditions

• Competitive salary (including annual reviews)

• Paid Parental leave

• Paid Reservist leave

• Income protection

• Corporate rewards

• Salary packaging/Novated leasing

• Discounted employee stock purchase plans

• Flu shots, skin checks and private health insurance discounts

• Career development: Online learning, mentorship and career pathways

If you’re ready to shape tomorrow, let’s get started. Apply Now!

KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.

As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.

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