Customer Success Manager

Location: San Francisco, California

ABOUT PLAUD AI

PLAUD AI is a pioneering AI-native hardware and software company that turns meetings and conversations into actionable insights with AI devices like PLAUD NOTE and PLAUD NotePin. By recording, transcribing, and summarizing real-life conversations, our solutions boost productivity and save time. Designed for precision and flexibility, whether in meetings or on the go, our products empower you to focus on creative, high-value work while AI handles the details.

We are a growing global team of hardware and software experts seeking advanced AI innovations that integrate with real-life user scenarios. Our newly established headquarters in San Francisco will collaborate with our teams in Shenzhen, Beijing, and Tokyo to extend AI benefits to users globally.

Visit https://www.plaud.ai to learn more.

WHY JOIN US

• Join a skyrocketing team where your impact drives success and your career reaches new heights, along with what we have achieved, as shared below.

• Global Leadership: Positioned uniquely to lead the future of work by leveraging innovative AI-driven devices and solutions.

• Founded in December 2021: Bootstrapped, profitable, and experiencing explosive growth.

• 10x Revenue Growth: Achieved 10x revenue growth for two consecutive years, reaching a $100 million run rate, with expectations for even greater expansion in 2025.

• Proven Product-Market Fit: Over 700,000 devices shipped globally since November 2023, with users engaging for an average of 30 hours per month to enhance productivity.

• New Initiatives: Expanding from consumer-focused products to industry-specific solutions and enterprise-level services.

• Loved by Professionals: Our products are trusted by professionals in sectors such as healthcare and sales, where conversations drive success.

ABOUT THE ROLE As a Customer Success Manager at Plaud for Business, you'll be the trusted advisor to our enterprise customers, ensuring they achieve maximum value from our platform. You'll drive adoption, usage, and expansion through strategic account planning, proactive engagement, and best practice sharing. Your role combines relationship building, product expertise, and business acumen to deliver exceptional customer experiences that drive retention and growth.

WHAT YOU WILL DO

• Develop and execute onboarding plans that drive rapid time-to-value for new customers

• Create account strategies that align Plaud capabilities with customer's business objectives

• Monitor product usage and health metrics to identify risks and opportunities

• Conduct regular business reviews to demonstrate ROI and identify expansion potential

• Collaborate with product and engineering teams to advocate for customer needs

• Build relationships with stakeholders across customer organizations to expand influence

• Design and deliver training sessions that accelerate adoption and showcase best practices

• Document use cases and success stories for internal knowledge sharing and marketing

• Manage renewal processes to ensure high retention rates

WHAT YOU WILL BRING

• 3-5 years of customer success, account management, or consulting experience

• Strong understanding of enterprise software implementation and adoption

• Excellent project management and organizational skills

• Data-driven approach to measuring success and prioritizing activities

• Superior communication and presentation abilities

• Problem-solving mindset with the ability to navigate complex organizational structures

• Experience with customer success platforms and CRM systems