Offer summary

Qualifications:

Relevant educational background in medical or electrical engineering or similar., 3-5 years of experience in field service, preferably in a hospital environment., Strong customer relationship management skills., Fluent in English and Danish, with a valid driving license..

Key responsibilities:

Maintain and install healthcare equipment, focusing on MRI and Ultrasound.

Execute service activities including preventative maintenance, emergency service, and installations.

Ensure accuracy of service records and timely submission of service data and reports.

Act as a liaison with customers on technical and administrative matters.

Job description

Job Title

Field Service Engineer

Job Description

As a Field Service Engineer, you will be responsible for maintaining and installing professionally Healthcare equipment and maximizing customer satisfaction at customers sites primarily in the area between Horsens and Aalborg and in the rest of Denmark as well, but to a lesser extent in all the other Nordic countries. Your main modality will be Magnetic Resonance Imaging (MRI) and you will also be cross trained for Ultrasound.

Your role:

Executing service activities such as regular preventative maintenance, emergency service, faultfinding, upgrades, installations according to the relevant Philips’ quality standard policies.
Completeness and accuracy of service records, with particular attention to test & inspection results
Timely and accurate submission of service data, job sheets, field problem reports and other relevant administrative tasks as assigned.
Serving as company liaison with customer on administrative and technical matters.
Reporting customer feedback and follow-up relevant assigned quality & regulatory training in a timely manner.
Using appropriate measurement equipment (electronic and analogue) in a calibration controlled cycle
Keeping an open and attentive eye out for business opportunities that will contribute to customer satisfaction and positive margin contribution.

You're the right fit if you have the following:

Relevant educational background within medical/electrical engineering – or similar.
3–5 years of relevant experience within field service, preferably within a hospital environment.
Good at identifying and maintaining customer relationships and related contacts.
Independent and service-minded with a logical and methodical approach to problem-solving.
Structured, organized mindset with a high level of personal integrity and self-discipline.
Profound IT skills is a merit.
Fluent in English and Danish language.
Driving license (B).
Willingness to travel.

How we work together
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

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