Offer summary

Qualifications:

3+ years of commercial field experience in Sales & Account Management., Experience with improvement frameworks like Six Sigma and LEAN., Strong understanding of commercial tools and systems, particularly Salesforce., Excellent written and verbal communication skills..

Key responsibilities:

Map current state business ecosystems and analyze data for causal relationships.

Identify issues and opportunities to enhance efficiency and effectiveness of Field teams.

Collaborate with cross-functional teams to design and execute changes.

Develop and manage change roadmaps and document best practices.

Job description

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

The Field Effectiveness Manager role sits on the Field Effectiveness Team, part of Field Operations within the Commercial function of the Travel Partnerships and Media (TPM) division. In this role you will work in close partnership with the Field Performance Manager, Product, Engineering and other cross functional teams, serving as the subject matter expert and voice of the Field teams.

In this role your expertise in sales and account management and passion for optimizing processes, tools and ways of working at pace will maximise commercial performance outcomes

In this role you will:

Map current state business ecosystems (process, systems, tools and data flows within a specific line of business (e.g Hotels Market Management)

Conduct investigation and analyse data to determine causal relationships

Identify issues and opportunities across people, process, systems and tools to improve the efficiency and effectiveness of the Field (Commercial) teams

Translate issues and opportunities into detailed business requirements

Partner with internal field and cross functional teams such as analytics, salesforce, product, tools and enablement teams to resource, design and execute on changes

Develop and manage change roadmaps to ensure timely adoption and effective adoption

Engage and gain buy in from stakeholders on improvement recommendations

Document best practices and develop standard operating procedures

Experience and Qualifications

3+ years commercial field experience within a Sales & Account Management position

Developed project schedules, defined timeframes, and prioritized tasks to achieve project milestones and deliver intended objectives. (Desirable; Agile, Prince, PMP)

Experience in utilising improvement frameworks & methodologies such as Six Sigma & LEAN to solve problems

Success in developing project schedules, defining timelines and delivering improvements independently

Deep understanding of commercial tools and systems, specifically Salesforce

Strong written and verbal communication skills

Demonstrated experience of using data and analysis to prioritise business problems

Experience in collaborating with team members and stakeholders across functions to develop new ideas or approaches to achieve performance improvement goals.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

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