Salesforce IT Specialist

Our client is a fast-growing insurance agency dedicated to innovation, exceptional customer service, and technology-driven solutions. They are seeking a detail-oriented and proactive Salesforce & IT Support Specialist to manage and optimize their Salesforce platform while providing day-to-day IT support to their team. This role is ideal for a tech-savvy problem solver eager to grow their skills and play a crucial part in supporting operational efficiency.

Location:
Fully-Remote (Work from Home), 9 AM - 5 PM EST

Key Responsibilities

• Salesforce Management:

  • Create and manage users, roles, profiles, and permission sets to ensure proper access controls.

  • Build and maintain reports, dashboards, and workflows to support business needs.

  • Troubleshoot data quality issues and lead ongoing data cleanup initiatives.

  • Translate business requirements into effective technical solutions within Salesforce.

  • Provide user training and maintain clear documentation for internal stakeholders.

• IT Troubleshooting & Support:

  • Serve as first point of contact for basic technical support requests, including hardware, software, and login issues.

  • Manage user account access across tools such as Google Workspace and phone systems.

  • Coordinate with external vendors for escalated technical issues beyond internal scope.

  • Assist with equipment setup and onboarding for new hires.

  • Monitor security protocols and ensure compliance with IT policies.

Qualifications

• 2+ years of IT support experience; Salesforce experience highly preferred.

• Willingness to obtain Salesforce Administrator certification within 12 months (support provided).

• Strong technical aptitude and proven troubleshooting skills.

• Highly organized, dependable, and able to work independently with minimal supervision.

• Excellent communication and problem-solving abilities.

• Familiarity with SaaS tools like Google Workspace and Slack is a plus.

What Success Looks Like

• Efficient and error-free management of Salesforce users, roles, and workflows enabling smooth operations.

• Timely resolution of IT support requests minimizing downtime and maintaining productivity.

• Clear, accessible documentation and training materials empowering team members to use Salesforce effectively.

• Proactive identification and resolution of data quality and technical issues before they impact users.

• Strong collaboration with external vendors ensuring seamless escalation and resolution of complex tech issues.

Opportunity
This role offers a unique chance to be a vital part of a fast-growing insurance agency’s technology and operations team. Gain hands-on Salesforce administration and IT support experience with strong growth potential as the company scales. If you’re a motivated tech professional ready to make a meaningful impact, join this supportive, innovative team.

Application Process:

To be considered for this role these steps need to be followed:

• Fill in the application form

• Record a video showcasing your skill sets