IT Operations Technician

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful IT Operations Technician do at Fiserv?

As a vital part of the Fiserv Technology Services team, you'll provide Tier 1 support for IBM Z-Series, IBM I-Series, FTP platforms, and storage platforms in a 24x7 enterprise environment. While maintaining an excellent relationship with our clients through efficient service, you'll open doors to a progressive career in IT with a global leader in fintech.

What you will do:

• Monitor IBM I-Series and Z-Series production environments and respond to system messages
• Process batch cycles and execute batch restarts in accordance with established procedures
• Monitor and ensure client data file transmissions route successfully in FTP, Connect Direct (NDM), and Sterling File Gateway platforms
• Provide information in a clear, concise, and quick manner to on-call support
• Create in-depth documentation of processes to support work efforts and drive continual service improvement for ongoing issues
• Work across several teams to restore service rapidly during service interruption
• Create tickets from alert messages and work with clients and other business units to achieve established SLAs and analyze events and triages to escalate using established best practices
• Monitor and work with clients and 3rd party vendors to facilitate data transmissions

What you will need to have:

• 3+ year(s) of experience with JCL and IBM Mainframe consoles
• Experience with ITIL ticket systems, BMC Remedy, and/or ServiceNow
• Experience in IT support-oriented environments with established SLAs
• Associate's degree in computer science, IT, or a related field, or an equivalent combination of education, work, and/or military experience

What would be great to have:

• Experience in job scheduling with CA-7 and Control-M
• Experience with file transmission protocols, Connect Direct (NDM), and Sterling File Gateway

Important info about this role:

• This role can only be performed in the states listed
• This role requires 12-hour shifts with rotating three-day and four-day work weeks
• The shift hours are 7:00 p.m. to 7:00 a.m. local time
• In order to be considered, you must be legally authorized to work in the U.S without need for visa sponsorship, now or in the future

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards
• Eight Employee Resource Groups to foster a collaborative culture and expand your network
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Medical, dental, vision, life, and disability insurance options available from day one
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Tuition assistance and reimbursement program
• Paid parental, caregiver, and military leave

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.