Donor Logistics Coordinator (PM Shift)

Donor Logistics Coordinator (REMOTE)

Location: Remote

Department: Donor Center

Job Type: Full-Time

Clinical Classification: Non-Clinical

Shift: Varies (6pm-6:45am) Overtime as needed; Essential Personnel

LifeNet Health is searching for talented individuals who will embrace our mission of saving lives, restoring health, and giving hope.

LifeNet Health, headquartered in Virginia Beach, Virginia, is the largest nonprofit organ procurement organization (“OPO”) and tissue processor in the United States, as well as a leading innovator in tissue engineering and regenerative medicine. Our goal is to improve the quality of human life through the provision of organs, tissues and cells for transplantation; to provide innovation in the fields of bio-implants, regenerative medicine and research; and, to serve the community with educational and support services that enhance the donation process.  LifeNet Health has over 1200 employees and has a growing global presence.

How you will contribute to LifeNet Health’s success:

The Donor Logistics Coordinator focuses on the key logistical needs for internal and external partners to ensure the timely pick-up and delivery of all shipments. Provides customer service to all callers and determines preliminary donor eligibility through donor referrals. Triages calls by urgency and routes to appropriate coordinator and provides excellent customer service.

What you’ll do:

• Logistics: Arranges transportation of approved donor tissues from contracted procurement agencies and communicates arrangements according to established protocols. Works directly with multiple courier services to ensure the timely pick-up and arrival of all shipments through accurate logistics and reporting. Collaborates with key internal and external partners to ensure a positive customer experience.
• Donor Referrals: Supports department initiatives and tasks by addressing donation opportunities via referrals from multiple partners either electronically or by phone.
• Navigation, Triage, and Escalations: Assesses incoming calls and electronic communication from internal/external partners. Prioritize based on urgency and either addresses as able or follows proper transfer protocol to daily task owner. Manages all weather and downtime diversions to ensure shipments arrive at their destinations without delay.

What you’ll bring (Minimum Requirements):

• High School Diploma or GED
• 1 year experience in Logistics/Supply Chain Management or Customer Service in a fast-paced environment

Preferred

• Associate degree – Allied Health, Life Sciences, or Related (to include EMT, LPN, Hospital, Paramedic, RNs, Respiratory Therapist, or Corpsman)
• 2 years’ work experience in Logistics/Supply Chain Management or Customer Service in a fast-paced environment OR 1 year experience as an EMT, Corpsman, ER/ICU tech or equivalent experience, or dispatch for emergency services

These would be nice too (Knowledge Skills and Abilities):

• Data Entry and Typing: Ability to listen and efficiently type critical data points into multiple electronic platforms (e.g. Donor Management System, Donate Life Registry websites, SAP, external partner order entry platforms, etc.). Proficient typing skills of 40 words a minute.
• Time Management: Able to prioritize multiple, competing priorities and manage time/workload. Demonstrated ability to effectively prioritize and juggle multiple time sensitive projects, multi-task, identify project interdependencies and potential risks/pitfalls.
• Proficient in MS Office: Word, Excel, Microsoft Suite, PowerPoint, and Teams
• Technology and Virtual Competency: Ability to easily navigate basic troubleshooting and operations of all provided technology including but not limited to laptops, cell phones, online data management platforms, multi-factor authentication systems, and software associated with day-to-day functions.
• Teamwork: Demonstrates effective collaboration with internal/external teams through persuasive communication, proactive approach to problem-solving, adept at contributing to workflows seamlessly to achieve collective success.
• Communication: Excellent verbal and written communication skills; ability to communicate and build relationships with all professionals at various levels within the organization. Communication with key stakeholders including couriers, key internal and external partners.

Why work at LifeNet Health?

We have a fierce drive for our mission of Saving Lives, Restoring Health, and Giving Hope. You won’t find another company with a culture as strong as ours.

• 403(b) and Profit-Sharing Plan
• Affordable medical, dental, and vision coverage
• Corporate-sponsored events 
• Work-life balance with generous paid time off to include vacation time, sick days, and paid holidays
  • 18 vacation days
  • 9 sick days
  • 7 paid holidays
  • 2 floating holidays
• Tuition reimbursement
• Personal career, skill, and leadership development opportunities
• Wellness Program (gym reimbursement, monthly wellness seminars, mental health toolkit, financial resources, and much more)
• Employee Assistance Program (EAP) for employees and members of their household
• Dedicated and passionate co-workers

SALARY: $16.83 - $35.06/hour*

The pay rate for the successful candidate for this remote role will depend on the candidate’s qualifications, prior experience, and geographical location. The pay range for this position is $16.83 hourly (entry-level qualifications) to $35.06 hourly (experienced in this role). This position is also eligible for an annual bonus based on certain criteria being met. Actual compensation may be higher based on the successful candidate’s knowledge and experience.

*For candidates who reside in Washington state, the pay range for this position is $16.83 hourly – $35.06 hourly.

All benefits are subject to eligibility requirements and LifeNet Health reserves the right to modify or change these benefits programs at any time, with or without notice, unless otherwise required by law.  Further, nothing in this posting is intended to alter the “at will” relationship of a successful candidate and this posting does not constitute a specific promise.

LifeNet Health is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status.  We maintain a drug-free workplace and perform pre-employment substance abuse testing.