Customer Service Specialist (OR - 00502)

Horizon Tech is seeking a Customer Service & Sales Coordinator (with Graphic Design Experience). We're seeking a driven, client-focused professional who combines strong customer service skills with a background in graphic design. In this dynamic role, you'll support sales, manage projects, and help deliver exceptional experiences from concept to completion across a range of markets.

KEY RESPONSIBILITIES:

• Serve as the main point of contact for clients, managing inquiries, offering solutions, and ensuring satisfaction.
• Prepare quotes, process orders, obtain client approvals, and manage timelines.
• Collaborate with design and production teams to ensure accuracy and quality.
• Maintain vendor relationships and follow up on pending orders.
• Track and update customer interactions in the CRM system.
• Proactively follow up on quotes and completed jobs.
• Support marketing through client referrals and outreach.

REQUIREMENTS:

• Background in graphic design or related field.
• Exceptional communication and relationship-building skills.
• Detail-oriented with the ability to manage multiple projects at once.
• Tech-savvy and comfortable working with project management tools.
• Outgoing, customer-first mindset with a proactive attitude.

OTHER DETAILS:

• Job Timings: The night shift follows the US EST time zone.
• Office Location: Shahrah-e-Faisal, Karachi.