Offer summary

Qualifications:

Degree in Computer Engineering, Information Technology, or similar., Minimum 3 years of experience as a Technical Support Analyst., Strong proficiency in SQL, shell scripting, and XML., Excellent communication skills and fluency in English..

Key responsibilities:

Provide technical support and troubleshooting for clients.

Document and analyze business requirements and technical specifications.

Collaborate with team members to resolve technical issues.

Maintain and improve system performance and reliability.

Job description

WIRE IT was born during the pandemic period and is proudly based in Portugal. Our values are built around today's IT reality: flexibility, transparency, trust, freedom, digital mindset, and the creation of Focused Partnerships making a real difference through trusted relationships with our collaborators and clients.

We are an IT services company operating worldwide, driven by an experienced and senior team that helps clients make the right decisions in a fast-moving market.

If you're looking for more than just a job - if you're looking for a place where you can truly make a difference - you might be the next person to join WIRE IT.

Role: Technical Support Analyst.

Location: Remote.

Requirements:

Degree in Computer Engineering, Information Technology, or similar;
Min. 3 years of experience as a Technical Support Analyst;
Strong proficiency in SQL, shell scripting, and XML;
Solid background in business analysis, databases, and operating systems, with strong documentation capabilities;
Ability to read, troubleshoot, and debug code effectively;
Proven technical problem-solving and troubleshooting skills;
Familiarity with Windows technologies (plus);
Responsible and proactive;
Excellent communication skills;
Ability to work autonomously and as part of a team;
Strong problem-solving and analytical skills;
Fluency in English (spoken and written).

We offer:

No-term full-time contract;
Health Insurance;
22 days of paid vacation;
4 extra days annually (Carnival, Christmas Eve, New Year's Eve, Birthday);
Meal Allowance on card (Coverflex);
Referral Bonus;
Special discounts and flex options;
Training annual budget;
A great team-oriented culture;
Chance to become a part of a dynamically growing international company;
Challenging projects giving the unique opportunity to grow and learn.

Following the EU General Data Protection Regulation No. 2016/679, we inform you that by responding to this announcement, you consent to the use of your data by Wire IT, for as long as necessary. In case of doubt or request for elimination of your personal data, please send an email to info@wireit.pt.

Required profile