Offer summary

Qualifications:

At least 2 years of experience in the freight forwarding/logistics industry., College or university degree in relevant fields., Proficient in Microsoft Excel, Teams, Word, and PowerPoint., Strong interpersonal skills and good command of written and spoken English..

Key responsibilities:

Lead the onboarding and implementation of new business accounts.

Develop detailed project plans and design Standard Operating Procedures (SOPs).

Conduct training sessions and organize key progress meetings for stakeholders.

Identify opportunities for process optimization and collaborate with cross-functional teams.

Job description

Job Description

• Lead and oversee the end-to-end process of onboarding and implementing new business accounts, ensuring a smooth transition and alignment with company standards.

• Provide support to Program and Project Managers across both internal and external customer projects, assisting in the planning, execution, and delivery of key initiatives.

• Develop detailed project plans, including Gantt charts and flow diagrams, to outline timelines, milestones, and key deliverables.

• Design, write, and refine Standard Operating Procedures (SOPs) to ensure consistency and operational efficiency across business functions.

• Conduct training sessions for local branch offices to ensure seamless adoption of new processes, systems, and tools.

• Organize and lead key progress meetings, providing timely updates to project stakeholders on implementation status, risks, and milestones.

• Develop and implement automated reporting solutions to streamline data collection, analysis, and decision-making processes.

• Enhance and deploy of Electronic Data Interchange (EDI) systems, ensuring alignment with business needs and IT infrastructure.

• Collaborate with the IT department to manage and execute new EDI implementations, ensuring integration with existing systems and processes.

• Identify opportunities for process optimization, working closely with cross-functional teams to design and implement enhancements.

• Review and provide feedback on work instructions (WIs) created by other account teams to ensure alignment with best practices and operational standards.

• Provide business insights and consultation to Regional IT teams, supporting the alignment of IT solutions with business goals and requirements.

• Any other ad-hoc duties as assigned by the Management/Manager from time to time.

Job Requirements

• At least 2 years’ experience in the freight forwarding/logistics industry with college or university with majors in relevant fields.

• Air/Ocean Freight experience is a plus.

• Proficient in Microsoft Excel, Teams, Word, PowerPoint

• Able to learn new systems and software quickly

• Experience in at least one aspect of freight forwarding Operations. Export or Import, Preferable if experienced in both.

• Detail oriented and able to manage their own schedule well.

• Has good time management

• Strong Team player

• Responsible and able to work remotely to deliver key tasks completed on time