Offer summary

Qualifications:

Bachelor's degree or equivalent experience required., Up to 1 year of relevant work experience may be required., One year of experience in an educational setting, finance, or customer service role is required., Excellent customer service, organizational, and communication skills are essential. .

Key responsibilities:

Advise students on financial payment options for their education.

Assist with the application process and guide students until graduation.

Maintain knowledge of Federal, State, and Institutional Policies regarding student aid programs.

Communicate with students to address inquiries and ensure account accuracy.

Job description

The Financial Services Representative position is a full-time employment opportunity. The Financial Services Representative advises new and continuing students with the educational funding plan through their journey to graduation.

This role is scheduled to work Monday through Friday in the PT time zone regardless of remote location.

Duties & Responsibilities:

Advise new and continuing students with their financial payment options to help fund their education.
Assist students with the application process, document collection, disbursements and awards, educate on both institutional and academic policies, and guiding them until they reach graduation.
Maintain a working knowledge of Federal, State and Institutional Policies governing Title IV student aid programs.
Communicate with students via phone, email, etc. to answer inquiries on educational funding questions and concerns in a timely manner.
Review and ensure student accounts are accurate, invoiced, and future payments are on schedule.
Contact students for past due balances and monitor payment plans.
Collaborate with internal departments to resolve student inquiries.
All other duties as assigned.

Knowledge, Skills, and Abilities:

Excellent customer service skills
Attention to detail and strong mathematical skills are required
Must possess outstanding organizational and time management skills
Must be able to multitask and prioritize responsibilities
Ability to communicate effectively, both verbally and written
Proficient computer skills: Microsoft Word, Excel, Outlook, and PowerPoint
Strong interpersonal skills

Minimum Qualifications:

Bachelor's degree or equivalent advanced learning attained through experience required.
Up to 1 year of relevant work experience may be required.
One (1) year of experience in an educational setting, finance, contact center, or other applicable customer service role required

Preferred Qualifications:

Bachelor's Degree preferred.
Financial Aid experience preferred.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs.

Rate of Pay: $20.33 - $25.41

Compensation Type: Hourly at 1.0 full-time equivalence (FTE)

Grade: 5

Compensation Guidance:

The Rate of Pay Field represents the University of Arizona’s good faith and reasonable estimate of the range of possible compensation at the time of posting.  The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity.

The Grade Range represents a full range of career compensation growth over time in this position and grade. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.

The grade range for this position is $20.33 - $25.41. Each unit typically sets starting pay between the minimum and midpoint upon hire as reflected in the Rate of Pay field above.

Special Instructions to Applicant: The application window is anticipated to close 6/3/2025.

Career Stream and Level: PC1

Job Family: Financial Aid

Job Function: Student Services

Notice of Availability of the Annual Security and Fire Safety Report:

In compliance with the Jeanne Clery Campus Safety Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University’s campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.